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JW萬豪鳳凰城沙漠嶺度假村

JW Marriott Phoenix Desert Ridge Resort & Spa

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Guest（Family） 2026-01-01
The man who checked us in (Nan?) was totally, unnecessarily rude. Just, rude was his apparent normal way of interacting... then our room - food in the pull out couch, under the curtains gross! The winter features were a letdown. The sled hill is literally for toddlers. The ski machine didn't work for the whole week we have stayed. I asked about us changing rooms since the noise from the frontside of the hotel was awful - was told not an option but we could come back (and wait in line) to see if a PAID upgrade might be available. I only stay in 5 star hotels, others aren't like this...won't stay here again.
酒店回復：
Dear Valued Guest, We are truly sorry to hear about your experience, and we sincerely regret the interaction you encountered at check-in. Please know that we do not take such comments lightly, and we will address this with our leadership team. We also understand your disappointment with the amenities, as well as the lack of effective solutions offered; this is not the level of service or flexibility we aim to provide. Your comments have been shared with our management to make necessary improvements. We are very grateful for your patience and hope to restore your trust in us on a future visit. Best Regards,Theresa CampiciGuest Experience Specialist
Guest（Family） 2026-01-01
Property is clean and food is good. Food and beverage is very pricey here. Expect $100-$200 per meal.
酒店回復：
Dear Valued Guest, We are glad to hear you found our property immaculate and enjoyed the quality of our food offerings. We understand your comments regarding food and beverage pricing and appreciate you taking the time to share that perspective. We truly appreciate you choosing to stay with us. We hope to welcome you back to JW Marriott Phoenix Desert Ridge Resort & Spa again in the future. Best Regards,Theresa CampiciGuest Experience Specialist
Guest（Family） 2026-01-01
Room is clean, quiet and housekeeping came daily to refresh our towels and empty the trash. Nice facility and great for family gatherings.
酒店回復：
Dear Valued Guest, We are delighted to hear that you enjoyed our accommodations and that our housekeeping team consistently refreshed your space during your stay. It is also wonderful to know you found the facility welcoming and well-suited for family gatherings, and we look forward to welcoming you back to JW Marriott Phoenix Desert Ridge Resort & Spa soon. Best Regards,Theresa CampiciGuest Experience Specialist
Guest（Other） 2026-01-01
The place was nice overall but the fact thwy didn't tell us the water park was closed put a damper on the getaway since we took out young kids. Also, along with the majority of the pools being closed, the pool construction and jackhammering made for a stay that was less than relaxing while just trying to lounge outside with our children.
酒店回復：
Dear Valued Guest, Thank you for sharing your feedback from your recent stay. We hope you will accept our apologies for the inconvenience you experienced as we work to enhance the overall pool experience. We recognize that with Arizona’s great year around weather, there is never a perfect time to complete pool work, however, our aim is to have the least amount of impact to our valued guests over this period. Please know that we take your comments to heart, and it is our hope that we will have the privilege to welcome you back in the future. Thank you again and we wish you continued safe travels.Best Regards,Theresa CampiciGuest Experience Specialist
Guest（其他） 2025-09-01
Beautiful Hotel but overpriced While the resort's beauty was a notable aspect, its pricing was excessive. We would have appreciated more support with the additional resort and parking fees. In contrast to other resorts with distant parking, this one did not provide adequate staff assistance for transporting guests between vehicles and buildings. Additionally, we encountered an inconsistency at the pool area, where our bags were checked, but the attendant (William) failed to inspect the bags of the next 5-6 patrons, leading to a perception of profiling.
酒店回復：
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments about the beauty of our resort. We are sorry to hear that certain aspects of your experience, including the parking support and pool area procedures, did not meet your expectations. Guest safety and consistent service are extremely important to us, and we will address your comments with our team to ensure attentiveness across all guest interactions. We truly value your feedback, and we hope to have another opportunity to provide you with the exceptional service and experience our resort strives to deliver. Best Regards,Theresa CampiciGuest Experience Specialist
Guest（情侶） 2025-09-01
I really appreciate how they have plenty of bottled water, even when we politely ask for it multiple times in a row lol. Plus, the room is super clean. However, it was a bit disappointing when we parked in the self-park area, and the golf cart driver saw us even though it was already evening. He didn’t even offer to share his ride with us! To be fair, the self-park area is quite a distance from the lobby, so a walk wasn’t really an option. Also, we missed out on the slides because of the lightning, which was a bummer!
Guest（其他） 2025-08-01
Unbelievable Experience Fantastic accommodations for my wife’s 60th birthday party. The cabanas were awesome with very large living room with TV & great furniture with a very large bathroom too…HVAC was awesome to have for some of the older people that joined. The water park & lazy river were also a hit with kids and adults alike. Tia Carmen put on an amazing dinner for (40) probably the best steak & potato with absolutely the most amazing mole sauce I’ve ever had…all in all this place is a home run. It’s expensive but you get what you pay for and it surly didn’t disappoint!
酒店回復：
Dear Valued Guest, Thank you for allowing us to be part of such a meaningful celebration. We’re truly pleased to hear that your wife’s 60th birthday gathering was so well enjoyed by guests of all ages. From the comfort and design of the cabanas to the versatility of the water park and lazy river, it’s rewarding to know the setting offered something for everyone. It’s also wonderful to hear that your private dinner at Tia Carmen was the highlight, particularly the thoughtful preparation and memorable flavors. Your comments reflect the kind of experience we aim to provide, and we’re grateful for the trust you placed in us. We look forward to welcoming you all back soon.?Best Regards,Theresa CampiciGuest Experience Specialist
Guest（家庭旅游） 2025-08-01
We checked into this hotel at the end of our trip to use the waterslides. The property itself is huge and doesn’t feel luxury in any way. The pool was grossly full, and I wouldn’t even allow my daughter in the lazy river due to the film and amount of people in it. The entire pool area was over crowded and there was trash and empty drinks everywhere. This is not at all what we were expecting. It felt like a really cheap all Inclusive hotel in Mexico, but the food and drinks were overpriced, low quality and more expensive than the Four Seasons in Scottsdale that offered beautiful grounds and exceptional service. Would not recommend!
酒店回復：
Dear Valued Guest, We regret that your visit did not reflect the level of comfort and service you anticipated. We're especially sorry to hear that the experience fell short of your expectations for a relaxing and refined stay. The condition of the pool area you described does not align with the standards we set for our resort environment. Your feedback regarding the upkeep and the overall atmosphere is being taken seriously and will be addressed with the appropriate teams. Your patience is appreciated, and we hope to welcome you back to JW Marriott Phoenix Desert Ridge Resort & Spa and provide you with the seamless and elevated stay you rightfully deserve.?Best Regards,Theresa CampiciGuest Experience Specialist
Guest（情侶） 2025-06-01
Beautiful resort ,beautiful location perfect for couples and families
Guest（家庭旅游） 2025-06-01
Drop dead stunning restore Best pool and water park in area Food is incredible anywhere but expensive !

JW萬豪鳳凰城沙漠嶺度假村預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

其他咨詢：+1-480-2935000 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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JW萬豪鳳凰城沙漠嶺度假村地址：亞利桑那州 · 鳳凰城 · · 5350 East Marriott Drive

JW萬豪鳳凰城沙漠嶺度假村 ◎ JW Marriott Phoenix Desert Ridge Resort & Spa
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JW萬豪鳳凰城沙漠嶺度假村

客戶評價 由實住客人提供的真實點評

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2025-09-01

Guest（情侶） 2025-09-01

Guest（其他） 2025-08-01

Guest（家庭旅游） 2025-08-01

Guest（情侶） 2025-06-01

Guest（家庭旅游） 2025-06-01

客戶評價由實住客人提供的真實點評