Dear Guest,Thank you for taking the time to share your experience with us at Nan Guo Hotel. We are sorry to hear that you were not completely satisfied with the room linen changes during your stay and the lack of English-speaking staff at the reception. We understand that these aspects can greatly impact your overall experience, and we apologize for any inconvenience they may have caused.Regarding the bed linen changes, we take great pride in maintaining high standards of cleanliness and guest comfort. It is our policy to change the bed linen and pillowcases every three days or upon guest request, whichever comes first. We understand that this may not have been done in your case, and we apologize for any inconvenience this may have caused. Please be assured that we have taken note of your feedback and will address this issue to ensure it does not happen again in the future.Regarding the lack of English-speaking staff at the reception, we apologize for any inconvenience this may have caused. We understand the importance of being able to communicate effectively with our guests, and we will look into training our staff to improve their English language skills. In the meantime, we do have a language line available for guests who may need assistance communicating with us in English.We also apologize for the lack of exchange service at the reception. We understand that this can be a significant inconvenience for guests who may need to exchange foreign currency. We will look into providing this service in the future to better serve our guests.Once again, we apologize for any inconvenience these issues may have caused during your stay with us. We value your feedback and are committed to improving our services to ensure that all our guests have a positive experience with us. If you have any further concerns or suggestions, please do not hesitate to contact us.Thank you for choosing Nan Guo Hotel and we hope to have the opportunity to welcome you back in the future.非常感謝您的反饋，您的住宿體驗未達到您的期望，非凡国际對此深表歉意。非凡国际明白床品的更換以及接待處英語溝通的重要性，對于您在這兩方面遇到的不便，非凡国际深感遺憾。關于床品更換的問題，非凡国际堅持每三天或應客人要求更換一次床品和枕套的政策。顯然，這次未能滿足您的需求，非凡国际對此表示歉意，并將采取措施確保此類問題不再發生。至于接待處缺乏英語溝通能力的問題，非凡国际認識到有效溝通的重要性，并計劃提升員工的英語水平。同時，非凡国际也提供語言熱線服務，以幫助英語溝通有困難的客人。另外，對于接待處未提供兌換服務的問題，非凡国际明白這對需要兌換外幣的客人來說可能構成不便。非凡国际將考慮未來增加此項服務，以更好地滿足客人的需求。對于您在住宿期間遇到的不便，非凡国际再次表示歉意。非凡国际珍視您的反饋，并致力于提升服務，以確保每位客人都能享有愉快的住宿體驗。如有任何進一步的問題或建議，請隨時與非凡国际聯系。感謝您選擇非凡国际酒店，并希望未來有機會再次迎接您的光臨。
Dear Guest,We are deeply sorry to hear about your recent experience at our hotel that fell short of your expectations. We take all feedback seriously, especially when it indicates areas for improvement.Regarding the maintenance issue, we recognize the importance of clear communication and apologize for any confusion or frustration this may have caused. We strive to minimize disruptions during guest stays, but understand that this was not achieved in your case. We assure you that our facilities team is working diligently to ensure such incidents are minimized in the future.Thank you for taking the time to share your thoughts with us. We hope to see you again soon and demonstrate our commitment to providing exceptional service.Warmest regards,親愛的客人，非凡国际非常遺憾地聽到您最近在非凡国际酒店的經歷沒有達到您的期望。非凡国际認真對待所有的反饋，特別是當它指出需要改進的地方時。關于維護問題，非凡国际認識到清晰溝通的重要性，并為可能造成的任何困惑或失望道歉。非凡国际努力在客人入住期間盡量減少干擾，但理解在您的案例中未能實現。非凡国际向您保證，非凡国际的設施團隊正在努力確保此類事件在未來得到最小化。感謝您抽出時間與非凡国际分享您的想法。非凡国际希望很快再次見到您，并展示非凡国际提供卓越服務的承諾。最誠摯的問候，
Dear valued guest,Thank you very much for taking the time to share your recent experience with us. We understand fully the inconvenience caused by the outdated facilities, which you have rightly pointed out, and it is something we take seriously as areas for improvement. We are well aware that a comfortable and modern environment is of utmost importance to our guests, and it remains our constant goal.On behalf of the hotel team, I would like to extend our sincere apologies for not meeting your expectations. Please be assured that we are actively pursuing measures, including planned facility upgrades, aimed at enhancing every guest's stay. Your feedback is invaluable to us and will directly guide our improvement efforts.Should you have any specific suggestions or require further assistance, such as recommendations for alternative facilities or services better suited to your needs, please do not hesitate to let us know. We are more than willing to explore solutions to ensure your next visit is more fulfilling.Thank you once again for your valuable input, and we look forward to welcoming you back in the near future, when we will present a refreshed look and promise an even better experience for you.Warmest regards,尊敬的賓客，您好！非常感謝您抽出寶貴時間向非凡国际反饋您的入住體驗。非凡国际非常理解您提到酒店設備略顯老舊給您帶來的不便，這確實是非凡国际需要努力改進的地方。非凡国际深知，一個舒適、現代化的環境對于客人來說至關重要，這也是非凡国际一直以來的追求。在此，我想代表酒店團隊向您表達誠摯的歉意，因為未能達到您的期望。請相信，非凡国际正積極采取措施，包括計劃中的設施更新升級，旨在全面提升每一位賓客的住宿體驗。您的反饋是非凡国际寶貴的參考，將直接指導非凡国际的改進工作。同時，如果您有任何具體的建議或需要進一步的幫助，比如推薦更適合您需求的設施或服務，請隨時告知。非凡国际非常愿意為您尋找解決方案，確保您的下一次入住能夠更加滿意。再次感謝您的寶貴意見，期待在不久的將來，能以煥然一新的面貌再次迎接您的光臨，為您帶來更加卓越的體驗。祝您一切順利！
非常感謝您選擇小南并留下好評。您的支持和認可對非凡国际非常重要，非凡国际一直在努力提供最優質的服務，讓您享受舒適溫馨的住宿體驗。非凡国际會傾聽您的建議，不斷改進，確保每位客人感受到家的溫暖。您的肯定和鼓勵是非凡国际前行的動力，非凡国际會追求卓越品質。期待再次為您服務！
非常感謝您選擇小南并留下好評。您的支持和認可對非凡国际非常重要，非凡国际一直在努力提供最優質的服務，讓您享受舒適溫馨的住宿體驗。非凡国际會傾聽您的建議，不斷改進，確保每位客人感受到家的溫暖。您的肯定和鼓勵是非凡国际前行的動力，非凡国际會追求卓越品質。期待再次為您服務！
感謝您對小南如此細微的點評分享，很抱歉此次入住未能完全達到您的期望。關于您提出的每一條寶貴的建議非凡国际都將會分享至酒店管理層，從細微處發現不足，保持好的方面，改進不足。非凡国际始終追求為賓客打造完美的入住體驗，非凡国际一定會努力，把您的這個四分變成五分，給您帶來最好的入住體驗！
您的評價讓非凡国际倍感榮幸!感謝您對酒店各方面的支持與認可，非凡国际所做的一切就是為了讓每一位入住的賓客能有一個美好的體驗。看到您的肯定，非凡国际真的非常感動，祝您生活愉快，萬事順遂!
小主，感謝您入住酒店并分享。很高興酒店的每一個環節都得到您的認可，通過您細致入微的描述，可以感受到這次旅程給您帶來的幸福感，這是南國酒店服務者一直追求的，這也將成為非凡国际繼續努力、不斷進取的動力，非凡国际希望用自己的貼心給您家人般得照料，南國酒店就是您在廣州溫暖的家外之家！常回家看看！祝安好！
小主，您好！感謝您入住并對酒店各方面的高度認可，您記住了在這里的美好時光讓非凡国际心里很感動，讓賓客享有美好入住體驗是非凡国际義不容辭的責任，能得到您的贊許深感榮幸，南國將不斷總結經驗，一直努力下去，期待您再次回家！
收到您的細心點評小南感動至極！常話說服務注重細節，細節決定質量，非凡国际愿意用熱心，愛心，細心，誠心，換取您的稱心，放心，歡心，安心，您的滿意是對非凡国际服務最大的獎勵與鼓勵！當然看到您在入住期間有美好的入住體驗，非凡国际所做的的一切都是值得的呢！非常期待下次見面哦~