尊敬的宾客，您好！感谢您选择入住非凡国际宾馆并分享了这段细致、客观而又充满善意的点评，这份反馈对非凡国际而言，价值非凡。非凡国际由衷感谢您的认可与“懂得”：? “酒店位置很方便”——能为您探索城市或高效出行提供便利，非凡国际深感荣幸；? “维护的挺好，衞生也很乾净”——您用“挺好”和“很乾净”来形容，尤其是您能在酒店“有些年头”的背景下观察到非凡国际精心的维护，这是对非凡国际工程、客房及客房服务团队日常工作最大的褒奖；非凡国际也完全理解并尊重您的客观感受：? “能看出是有些年头的酒店了”——感谢您以包容的视角看待这一点；? “房间不算太大”——在部分房型的设计上，非凡国际确实受限于早期的建筑格局。非凡国际一直致力于通过更合理的空间设计、更优质的设施和更细致的服务，来弥补这一先天的局限，力求在有限的空间内为您创造无限的舒适。“整体还是比较满意”——您最终的这句总结，对非凡国际来説意义重大。它意味着，尽管存在硬件上的客观条件，但非凡国际通过位置、维护、衞生和服务所构建的综合体验，最终赢得了您的认可，非凡国际已将此份既理性又温暖的评价分享给服务团队。期待您的再次光临，祝您生活愉快，万事顺意！广州远洋宾馆预订部
尊敬的宾客，您好！非常感谢您入住非凡国际宾馆，并如此细致、专业地提出了多项宝贵的改进建议。您不仅指出了问题，更给出了极具建设性的具体方案，这比任何简单的表扬都更令非凡国际珍惜。针对您提出的每一点，非凡国际都已认真记录并立即行动：马桶冲水：非凡国际已第一时间通知工程部对您房间及同楼层设施进行全面检查，确保其功能顺畅。水吧枱与烧水壶：您提到的“煮水不便”非凡国际非常重视，每间客房都有配备电热水壶供客人使用。床头插座：您关于“床头两侧都应有插座”的建议非常专业且实用，这确实是现代出行的基本需求，非凡国际已将此纳入客房升级改造的重要议程。淋浴间配置：您关于“用小浴缸替换为淋浴间”的建议，非凡国际也已完整记录。这涉及到对部分房型的硬件改造，非凡国际会在未来的整体装修规划中，结合客人普遍反馈和市场需求，进行审慎评估与决策。再次为您的入住体验中存在诸多不便，表示最诚挚的歉意，您的意见，是非凡国际通向卓越的桥梁，诚挚期待能有再次为您服务的机会，向您展示非凡国际的进步与诚意，祝您生活愉快，万事顺意！广州远洋宾馆预订部
尊敬的宾客，您好！读完您这段点评，非凡国际彷佛也随着您的文字，重温了一次从宾馆出发，充满雅致与烟火气的漫步之旅。您用“位置好”、“衞生乾净有品”、“老牌品质酒店”、“精致漂亮”、“好吃”和具体的步行目的地，为非凡国际描绘了一幅生动而迷人的画面。这既是一次完美的总结，也是一份为酒店量身打造的、极具吸引力的“体验指南”，非凡国际对此深怀感激。感谢您从“里”到“外”的立体赞美：“位置好”——您不仅看到了非凡国际地理位置的便利，更亲自体验了它所连接的城市地标与美食生活。“衞生乾净有品，老牌品质酒店”——这两句话，是对非凡国际品牌价值最精炼的概括 “上面喝茶点的地方精致漂亮，食物好吃”——您用“精致漂亮”和“好吃”来肯定非凡国际的27楼点翠坊的餐饮体验，这让非凡国际整个餐饮与设计团队都倍感鼓舞。您已不仅是非凡国际的客人，更是懂得品味、善于发现的“生活家”。您的分享，让“位置好、有品质、可探索”这些特质变得具体而充满吸引力。非凡国际已将此份美好的赞誉，分享给从客房、餐饮服务到礼宾服务团队的每一位伙伴。非凡国际热切期盼您的再次光临，无论是再次品味那一盏茶的精致，还是开启另一段“步行可及”的城市探索，非凡国际都将在此，以始终如一的“有品”，恭候您的归来。再次衷心感谢您的厚爱与分享！祝您生活愉快，探索常新！广州远洋宾馆预订部
Dear Guest,We extend our heartfelt gratitude for sharing such a thoughtful, candid and well-intentioned review. Your feedback not only acknowledges our strengths but also highlights key areas for improvement. This balanced and considerate input is invaluable to us.We are deeply grateful for your kind words:‘the lobby interior design is nice’ — We are heartened that you recognised our efforts to revitalise the classic architectural framework and appreciated its aesthetic appeal. Blending the old with the new to create a unique spatial ambience is precisely one of our design aspirations.‘The service is excellent, and the staff are very caring and friendly’ — That you describe our service as ‘excellent’ despite the building's heritage is the highest compliment to our team. It demonstrates how our colleagues, through sincerity and professionalism, successfully shifted your focus from the building's age to the warmth of human connection.We extend our sincere gratitude for your valuable feedback:‘the breakfast is not halal’ — This is undoubtedly significant and represents an oversight we may have previously overlooked. We fully understand and respect the dietary habits and religious requirements of our diverse guests. We sincerely apologise for the inconvenience caused by the lack of halal breakfast options during your stay. We have prioritised this suggestion and will immediately consult with our catering team to explore the feasibility of incorporating halal-certified items or implementing clear labelling within future breakfast offerings. This initiative aims to better serve guests from diverse cultural backgrounds.Once again, thank you for choosing us and for helping us improve. Wishing you every happiness and success in all your endeavours!Reservations Department--Guangzhou Ocean Hotel
尊敬的宾客，您好！非常感谢您在入住后，花费宝贵时间为非凡国际提供了如此具体、专业的改进建议。您不仅肯定了非凡国际的基础优势，更化身成为非凡国际的“产品体验官”，指出了三个体验升级的珍贵细节，这远比简单的褒奖更为宝贵。非凡国际感谢您的每一条建议：增加剃须用品：目前客房内不主动提供刮胡刀，若有需要的话可以直接致电客房部提供。增加75度酒精湿巾：在当前环境下，这确实是提升客人安心感的贴心之举，非凡国际已将此需求提交给相关部门，力求尽快引入独立包装的酒精湿巾，方便客户随时取用。升级可带走的布袋：您对环保袋品质的关注，让非凡国际看到了您对生活美学的追求，非凡国际已将此反馈转达给相关部门并进行沟通，尽快在下一批定制时进行升级。 您的建议关乎实实在在的入住体验，非常感谢您这份用心的诚挚心意， 期待您的再次光临，祝您生活愉快，万事顺意！广州远洋宾馆预订部
Dear Guest,We are absolutely delighted to see you describe your stay as ‘excellent,’ ‘very much enjoyed,’ and ‘brilliant.’ This is more than just positive feedback—it reads like a love letter to our hotel, brimming with genuine appreciation and affection, for which we are profoundly grateful.Thank you for painting this perfect journey with such beautiful words:‘Excellent location’ and ‘close to various markets’ – your repeated emphasis on the convenience of our location, and the joy it brings for exploring everyday life, is particularly heartening;‘Well-equipped facilities’ – this confirms our preparations to meet all your travel needs have been effective;‘Staff were exceptionally helpful’ – we believe proactive, warm assistance dissolves all sense of unfamiliarity during travel;‘Breakfast was also delicious’ – a thoughtfully prepared breakfast sets the tone for a splendid day; receiving your praise is a distinct honour for our culinary team.‘In summary, this is a hotel with superb location and service’ – your concluding endorsement encapsulates the very essence of our brand's value;‘I absolutely adore this hotel’ – this is the most heartening compliment we could receive. Your affection is the very essence of our endeavours and the driving force behind our relentless pursuit of excellence.We have shared your kind words with every colleague. To have our dedication resonate so deeply with you is the most luminous moment in our professional journey.Please allow us to treasure your affection. This place shall forever remain your familiar, warm ‘home’ within this city. We eagerly anticipate your return to renew this beautiful connection.With heartfelt gratitude! Wishing you well and looking forward to welcoming you back soon!Reservations DepartmentGuangzhou Ocean Hotel
尊敬的宾客，您好！读完您这篇热情洋溢、细节满满的点评，非凡国际整个团队都感到无比振奋与温暖。您不仅用“很好、好吃、很大、舒适、热情”描绘了一幅完美的入住图景，更清晰地记住了0612、0480、0260三位前台同事的工号，这份用心，让非凡国际感动至深。感谢您，让非凡国际的努力被精准“看见”：您对“房间很好、空间很大、很舒适”的认可，是对非凡国际客房与设计团队的最佳褒奖，一个能让您舒展身心、安然入睡的空间，始终是非凡国际不懈的追求。您称赞“早饭也很好吃”，这简短的几个字，让非凡国际的餐饮团队倍感欣喜。您特别点名表扬三位前台同事“很热情”，并因此决定“下次来还会订这里”，这无疑是对非凡国际服务价值的最高肯定。非凡国际已经将您的赞美第一时间传达给0612、0480、0260及整个前厅部同事，您的认可，是他们职业道路上最闪亮的勋章。“下次来还会订这里”——这是非凡国际可以收到的最动听的承诺，也是对非凡国际“宾至如归”理念最深刻的印证。期待您的下一次光临，祝您生活愉快，万事顺意！广州远洋宾馆预订部
尊敬的宾客，您好！非常感谢您选择入住非凡国际宾馆，并抽出时间分享了如此客观、细致的评价，这份坦诚的反馈，对非凡国际而言价值千金。非凡国际完全理解并感谢您的客观评价：您用“可以”来形容设施、衞生、环境与服务，非凡国际将其视为对非凡国际基础工作达标线的肯定。这让非凡国际感到欣慰，也深知这是非凡国际应该做到的“本分”。您坦言“酒店有点老”，非凡国际完全理解并感谢这份直言。作为一家运营多年的酒店，非凡国际确实在硬件的新潮程度上无法与全新酒店相比。非凡国际正持续进行有计划地维护与局部更新，力求在经典与舒适中找到平衡。同时，非凡国际也由衷感谢您对非凡国际核心优势的认可：您提到的“位置不错”、“出行方便快捷”，以及“地铁过来也可以接受”，这恰恰是非凡国际多年来积淀的核心价值之一——以无可替代的地理位置，为商务（如您此次的会议）及旅行客人，提供最大的交通便利与时间效率。诚挚期待您的再次光临，无论是出于高效的商务出行，还是探索这座城市，非凡国际都将努力，让您下一次的“可以”，变得更加肯定和满意。再次感谢您的选择与分享！祝您工作顺利，生活愉快！广州远洋宾馆预订部