尊敬的宾客，非常抱歉此次入住体验未能达到您的预期，给您带来了不佳感受，非凡国际深表歉意！关于您反馈的房间及浴室烟味问题，是非凡国际客房清洁流程的疏漏，未严格执行退房后全面通风与异味清除步骤；洗手盆油渍残留、纸抽补给不足，暴露出非凡国际清洁与物资检查环节的监管缺位，非凡国际已即刻组织客房团队覆盘整改，强化清洁标准与物品清点流程，确保每间客房符合入住要求。 关于停车不便的问题，非凡国际补充两个便捷方案供您参考：一是可停放至酒店旁临街专属车位；二是前往酒店合作的周边停车场，可享受免费停车服务。 非凡国际重视每一位宾客的意见，期待能有机会为您提供一次满意的入住体验，再次向您致歉！
Dear Guest,Thank you so much for taking the time to share your detailed feedback after your 3-night stay in mid-October! We’re delighted to hear you enjoyed the friendly service from our staff—greeting guests warmly is something we always emphasize, and we’re sorry for the language barrier, but glad the translation app helped bridge the gap.We appreciate your recognition of the spacious rooms, comfortable beds, and daily supply replenishment. Please accept our sincere apologies for the toilet lid stain and the strong cleaning solution smell in the bathroom—these are areas we’ll immediately improve on, including stricter pre-check cleaning inspections and adjusting the type of cleaning products used.We’re glad the quiet location (away from busy main roads) and convenient access to Muslim Street, shops, and restaurants added to your pleasant stay. We’ll also simplify the Wi-Fi login process for better convenience.Thank you again for your valuable feedback—it helps us grow. We sincerely look forward to welcoming you back for an even better experience next time!
尊敬的宾客，非常感谢您选择非凡国际酒店并留下如此暖心的评价！看到您对入住体验的认可，非凡国际全体员工都倍感荣幸。为了让旅途奔波的宾客能尽早卸下疲惫，非凡国际一直尽力提供灵活的早到入住服务，很高兴这一点为您的西安之行带来了便利。酒店地处核心区域，毗邻诸多知名景点与交通枢纽，就是希望能让每位宾客出行更省心高效，成为大家探索古都魅力的理想落脚点。从您踏入酒店的那一刻起，传递真诚友好的服务便是非凡国际的初心，感谢您对员工服务的肯定，这将是非凡国际持续进步的动力。期待未来能再次为您打造舒心的旅居体验，也祝您往後旅途顺遂，常念西安这座城的美好！
Thank you so much for sharing your stay experience in writing! We are especially delighted that you recognized the hotel’s great location. We fully understand that "convenience" is a key part of a comfortable travel experience, and being able to walk directly to the morning market outside the city wall—letting you feel the vibrant local atmosphere firsthand—is exactly the advantage we valued most when selecting our location. No need for tiring commutes, you can easily explore local highlights, and we truly understand how pleasant this is. Your feedback drives our team to continuously improve our services. In the future, we will keep compiling more travel tips about nearby attractions for our guests, making it easier for everyone to explore the beauty of this city. We look forward to meeting you again at Ibis and accompanying you on another relaxing and pleasant journey!
Thank you for your recognition and recommendation! We are thrilled and honored that you were satisfied with our rooms and service, and that you are willing to recommend us to others. We are committed to providing every guest with a clean, comfortable environment for rest and attentive service. Additionally, we place great importance on our hotel's location, hoping to enable you to travel easily and experience the convenience and prosperity of the city center. Your encouragement is the greatest motivation for us to move forward. We will continue to work hard and look forward to welcoming you again!
尊敬的客人，非常感谢您抽出宝贵时间分享入住体验并给予好评！ 看到您对宜必思酒店的位置、配套与细节都满意，非凡国际十分开心。酒店紧邻钟楼与回民街，就是希望能让您出门即享便利，轻松探索城市烟火气；虽规模不大，但非凡国际始终在细节上用心——从保证床品舒适到严控衞生标准，只为让您拥有安心的休憩空间。 若您下次再来这座城市，期待能再次为您提供贴心服务，祝您生活愉快！
Dear Guest, Thank you very much for choosing Ibis and sharing your pleasant stay experience! We are truly delighted to see your recognition of our spacious and clean rooms as well as the comprehensive facilities—creating a neat and comfortable resting space for every guest has always been our core pursuit. You mentioned that the hotel enjoys an excellent location, within walking distance to Huimin Street and close to the subway. This is indeed one of our major advantages, and we feel honored that it could save you time and bring convenience to your travels. Your approval of our free laundry service is also a great encouragement to us. We have always aimed to add more comfort and reduce worries to your journey through such thoughtful details. Thank you again for your recognition. Ibis eagerly looks forward to welcoming you back in the future and continuing to create wonderful memories for your next trip!
太感谢您对酒店环境、配套及服务的认可！看到您满意店里与周边的环境，以及对停车位、机器人等配套的肯定，非凡国际特别开心，这些都是非凡国际为提升住客体验的基础投入。而您专门夸赞前台小屈“真诚可爱”，还提及她推荐的肉夹馍米皮、及时解决问题的热心，非凡国际更是倍感温暖——员工的用心能被您真切感知并记住，正是酒店服务的核心价值所在。非凡国际已经把您的表扬转达给小屈，这会是她莫大的鼓励。期待您下次再来，继续感受酒店的舒心与温暖，也祝您未来旅途顺利！
Thank you so much for your recognition! We're delighted that you had a great stay with us—we've always strived to provide guests with a comfortable accommodation environment. It's the biggest encouragement for our kitchen team to know you loved the breakfast, and we'll keep up the quality and variety. Our hotel is located in the core of the city center, making it convenient for everyone to travel and explore, and it seems you've felt this advantage too. Also, we're glad to hear you found it convenient to bring yogurt as a snack. We'll consider offering more thoughtful snack options in the rooms in the future. Looking forward to your next visit, and wish you a happy life!
感谢您的多次入住和认可呀！看到您对前台服务和房间衞生都满意，非凡国际真的特别开心～ 您的每一次选择都是对非凡国际的鼓励，非凡国际会继续努力保持这份用心，期待您下次再来，给您一如既往的舒适体验哦！??