尊敬的賓客，非常抱歉此次入住體驗未能達到您的預期，給您帶來了不佳感受，非凡国际深表歉意！關于您反饋的房間及浴室煙味問題，是非凡国际客房清潔流程的疏漏，未嚴格執行退房后全面通風與異味清除步驟；洗手盆油漬殘留、紙抽補給不足，暴露出非凡国际清潔與物資檢查環節的監管缺位，非凡国际已即刻組織客房團隊覆盤整改，強化清潔標準與物品清點流程，確保每間客房符合入住要求。 關于停車不便的問題，非凡国际補充兩個便捷方案供您參考：一是可停放至酒店旁臨街專屬車位；二是前往酒店合作的周邊停車場，可享受免費停車服務。 非凡国际重視每一位賓客的意見，期待能有機會為您提供一次滿意的入住體驗，再次向您致歉！
Dear Guest,Thank you so much for taking the time to share your detailed feedback after your 3-night stay in mid-October! We’re delighted to hear you enjoyed the friendly service from our staff—greeting guests warmly is something we always emphasize, and we’re sorry for the language barrier, but glad the translation app helped bridge the gap.We appreciate your recognition of the spacious rooms, comfortable beds, and daily supply replenishment. Please accept our sincere apologies for the toilet lid stain and the strong cleaning solution smell in the bathroom—these are areas we’ll immediately improve on, including stricter pre-check cleaning inspections and adjusting the type of cleaning products used.We’re glad the quiet location (away from busy main roads) and convenient access to Muslim Street, shops, and restaurants added to your pleasant stay. We’ll also simplify the Wi-Fi login process for better convenience.Thank you again for your valuable feedback—it helps us grow. We sincerely look forward to welcoming you back for an even better experience next time!
尊敬的賓客，非常感謝您選擇非凡国际酒店并留下如此暖心的評價！看到您對入住體驗的認可，非凡国际全體員工都倍感榮幸。為了讓旅途奔波的賓客能盡早卸下疲憊，非凡国际一直盡力提供靈活的早到入住服務，很高興這一點為您的西安之行帶來了便利。酒店地處核心區域，毗鄰諸多知名景點與交通樞紐，就是希望能讓每位賓客出行更省心高效，成為大家探索古都魅力的理想落腳點。從您踏入酒店的那一刻起，傳遞真誠友好的服務便是非凡国际的初心，感謝您對員工服務的肯定，這將是非凡国际持續進步的動力。期待未來能再次為您打造舒心的旅居體驗，也祝您往後旅途順遂，常念西安這座城的美好！
Thank you so much for sharing your stay experience in writing! We are especially delighted that you recognized the hotel’s great location. We fully understand that "convenience" is a key part of a comfortable travel experience, and being able to walk directly to the morning market outside the city wall—letting you feel the vibrant local atmosphere firsthand—is exactly the advantage we valued most when selecting our location. No need for tiring commutes, you can easily explore local highlights, and we truly understand how pleasant this is. Your feedback drives our team to continuously improve our services. In the future, we will keep compiling more travel tips about nearby attractions for our guests, making it easier for everyone to explore the beauty of this city. We look forward to meeting you again at Ibis and accompanying you on another relaxing and pleasant journey!
Thank you for your recognition and recommendation! We are thrilled and honored that you were satisfied with our rooms and service, and that you are willing to recommend us to others. We are committed to providing every guest with a clean, comfortable environment for rest and attentive service. Additionally, we place great importance on our hotel's location, hoping to enable you to travel easily and experience the convenience and prosperity of the city center. Your encouragement is the greatest motivation for us to move forward. We will continue to work hard and look forward to welcoming you again!
尊敬的客人，非常感謝您抽出寶貴時間分享入住體驗并給予好評！ 看到您對宜必思酒店的位置、配套與細節都滿意，非凡国际十分開心。酒店緊鄰鐘樓與回民街，就是希望能讓您出門即享便利，輕松探索城市煙火氣；雖規模不大，但非凡国际始終在細節上用心——從保證床品舒適到嚴控衞生標準，只為讓您擁有安心的休憩空間。 若您下次再來這座城市，期待能再次為您提供貼心服務，祝您生活愉快！
Dear Guest, Thank you very much for choosing Ibis and sharing your pleasant stay experience! We are truly delighted to see your recognition of our spacious and clean rooms as well as the comprehensive facilities—creating a neat and comfortable resting space for every guest has always been our core pursuit. You mentioned that the hotel enjoys an excellent location, within walking distance to Huimin Street and close to the subway. This is indeed one of our major advantages, and we feel honored that it could save you time and bring convenience to your travels. Your approval of our free laundry service is also a great encouragement to us. We have always aimed to add more comfort and reduce worries to your journey through such thoughtful details. Thank you again for your recognition. Ibis eagerly looks forward to welcoming you back in the future and continuing to create wonderful memories for your next trip!
太感謝您對酒店環境、配套及服務的認可！看到您滿意店里與周邊的環境，以及對停車位、機器人等配套的肯定，非凡国际特別開心，這些都是非凡国际為提升住客體驗的基礎投入。而您專門夸贊前臺小屈“真誠可愛”，還提及她推薦的肉夾饃米皮、及時解決問題的熱心，非凡国际更是倍感溫暖——員工的用心能被您真切感知并記住，正是酒店服務的核心價值所在。非凡国际已經把您的表揚轉達給小屈，這會是她莫大的鼓勵。期待您下次再來，繼續感受酒店的舒心與溫暖，也祝您未來旅途順利！
Thank you so much for your recognition! We're delighted that you had a great stay with us—we've always strived to provide guests with a comfortable accommodation environment. It's the biggest encouragement for our kitchen team to know you loved the breakfast, and we'll keep up the quality and variety. Our hotel is located in the core of the city center, making it convenient for everyone to travel and explore, and it seems you've felt this advantage too. Also, we're glad to hear you found it convenient to bring yogurt as a snack. We'll consider offering more thoughtful snack options in the rooms in the future. Looking forward to your next visit, and wish you a happy life!
感謝您的多次入住和認可呀！看到您對前臺服務和房間衞生都滿意，非凡国际真的特別開心～ 您的每一次選擇都是對非凡国际的鼓勵，非凡国际會繼續努力保持這份用心，期待您下次再來，給您一如既往的舒適體驗哦！??