Thank you for sharing your honest feedback with us. I’m sorry to hear that certain aspects of your stay did not meet expectations.We understand how important it is to have comfortable room conditions, and I apologise that the setup with the air conditioning and the fan did not provide the experience you were hoping for. We’re also disappointed to hear your feedback on the pool and gym facilities. Cleanliness and quality are priorities for us, so your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made.Your feedback helps us see areas where we can enhance the guest experience, and we truly appreciate you taking the time to let us know. If you consider staying with us again, please don’t hesitate to reach out—we’d love the chance to make your next visit more enjoyable.Warm regards,Lincoln Morrison
Booking via Trip.com was easy and better priced.