Hi Natasha, I'm so sorry that you had a hard time with the check-in service. It is a 24hr self-service kiosk. If you book with a third-party, we do not receive most of your details so this can be tedious. We do send a message on the day of booking with a link where you can update these details to make it a smoother process. Kind Regards, Lucy - Sturt Motel Team