酒店回復：

Hello,Thank you for your feedback. I sincerely apologise for the issues you experienced with check-in and for the frustration caused by the unattended office. This is not the standard we aim for, and we’ll review our processes to ensure guests can check in smoothly in future.We appreciate you bringing this to our attention and hope you were still able to enjoy your stay despite the inconvenience.Kind regards,Cary

酒店回復：

Thank you for your wonderful 10/10 score! We’re glad you enjoyed your stay, Cary - Broken Hill Tourist Park

酒店回復：

Thank you for your detailed review. We’re pleased to hear you enjoyed the room, its cleanliness and size, as well as the fridge, air conditioning, and convenient parking.We appreciate your feedback regarding the location and the Sunday check-in process. As our office is unmanned on Sundays, we rely on off-site management, and we’re sorry to hear that communication did not meet expectations. Your comments are valuable and will be used to help improve the check-in experience for future guests.Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back, Cary - Guest Services Team

酒店回復：

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.We understand how frustrating it can be to arrive and not have clear instructions for key access, and we apologise for this oversight. Your comments regarding the room size and condition are also appreciated and will be taken on board as we continue to review and improve our accommodation.We value all feedback, as it helps us identify areas where we can do better. Thank you again for bringing this to our attention, Cary - Guest Services Team

酒店回復：

Hi Noel, we appreciate the 10/10 review. We're glad you liked your stay and that it was what you needed. We hope to see you again. Kind Regards, Lucy - Sturt Motel Team

酒店回復：

Hi Theo, we're sorry that you did not thoroughly enjoy your stay. You stayed in our Double room which is the smallest room type, but we appreciate the feedback and will bring it back to our management team. The kettle is placed ontop of the microwave for space saving and can be put on the bench for safe use. Kind Regards, Lucy - Sturt Motel Team

酒店回復：

Thank you for your kind review. We are glad you found everything comfortable and well kept. Hope to welcome you back soon.

酒店回復：

Hi Geoffrey, we're glad that you found the bed comfortable. We did have an issue with our hot water system recently due to very bad weather but thankfully this has been fixed. We hope to see you again in the future. Kind Regards, Lucy - Sturt Motel Team

酒店回復：

Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations, especially in comparison to other motels on your trip. We appreciate your comments about the room layout and convenience — guest comfort is important to us, and your input helps us identify areas for improvement. We hope to have the opportunity to provide a better experience in the future.