Dear Brooke, Thank you for letting us know about your experience. I’m sorry it didn’t meet your expectations. Your feedback helps us get better. We always aim to give our guests a great stay, and I hope you’ll give us another chance to make things right.Sincerely,Jens Corder, general manager
Dear Hayley,Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise for the discomfort you experienced with the bed and the cleanliness of your room. Our aim is to provide a pristine environment for all guests, and I regret that we fell short in this instance. Additionally, I appreciate your comments regarding the parking charges; we strive to clearly communicate all fees at check-in. Your input is valuable, and I will ensure it is addressed with the relevant teams.Best regards,Jens, Mantra Southbank Melbourne