Dear Ann, Thank you so much for your review. We are glad that you had a wonderful stay at Gateway Motor Inn, Masterton. We will love to see you guys again!
Dear Guest, Thank you so much for the amazing review. We are glad that you enjoyed your stay with us. We look forward to seeing you again.
Dear Guest, Thank you so much for the perfect FIVE. We are glad that you had a wonderful stay at Gateway Motor Inn. Looking forward for your next visit to Masterton!
Dear Guest, We are extremely sorry for the inconvenience caused to you during your stay. The hotel has a 24- hour cancellation policy and we adhere to it. Unfortunately, you requested same day cancellation which couldn't be done because of our policy. We are the only hotel in town with 24- hour check-in policy. No matter how late you need a check-in, we certainly offer that service. It seems your review is mostly deriving from the fact that your same-day cancellation request wasn't accepted by the hotel, and you had an issue with every aspect of the hotel. Will really appreciate if you can go through other reviews on Trip Advisor as well as other OTA's.