Dear Happy_Traveller757, Thank you for your feedback, and for taking the time to write about your visit. We're delighted to hear that you enjoyed your stay with us and appreciated the efforts of our staff. It’s wonderful that you loved the decor and the sea views from your room, as well as your dining experience. We look forward to welcoming you back to The Plettenberg Hotel soon! Kind regards, Cletous Mazarura Assistant GM
Dear Sunderlandsmile, Thank you so much for taking the time to share such a warm and thoughtful review. We are truly delighted to hear that your stay with us was such a memorable experience. Your kind recommendation means a great deal to all of us here at The Plettenberg Hotel, and I will be sure to share your feedback with the entire team—they will be thrilled to know their efforts made such a positive impression. We look forward to welcoming you back whenever your travels bring you to Plettenberg Bay again. Until then, we wish you many more wonderful journeys ahead. Warm regards, Cletous Mazarura The Plettenberg TEAM,
Dear Мария Блинова, Thank you for your feedback, and for taking the time to write about your visit. We sincerely apologize for any disappointment regarding the bottled water in your room. To clarify, all our rooms feature a complimentary stocked minibar fridge, which includes a selection of beverages and two bottles of water upon arrival. Additionally, still water is replenished during our evening turndown service throughout your stay. Your feedback is greatly appreciated, and we will carefully review our procedures. We look forward to the opportunity of welcoming you back to The Plettenberg Hotel soon. Kind regards, Cletous Mazarura Assistant GM
Dear Meenal D, Thank you for your feedback, and for taking the time to write about your visit. We're thrilled to hear that you enjoyed the beautiful decor, friendly staff, and exceptional service. It means a lot to us that the view from the hotel and pool left such a lasting impression. We look forward to welcoming you back to The Plettenberg Hotel soon! Kind regards, Cletous Mazarura Assistant GM
Dear Karsten, Thank you very much for taking the time to share your feedback with us. We truly appreciate your kind words about our hotel and its location. I am, however, very sorry to hear that your experience did not meet your expectations regarding the atmosphere and tranquility you were seeking. Please accept my sincere apologies for any inconvenience caused by the presence of children during your stay. While we strive to create a relaxing environment for all our guests, we do welcome families at The Plettenberg, which can sometimes result in a livelier ambiance. Your comments regarding the price-performance ratio are also noted, and I will be sure to share them with our management team as we continuously work to improve our guest experience. Thank you again for your valuable feedback. Should you wish to discuss this further or if there is anything else we can do to make your next visit more enjoyable, please do not hesitate to reach out directly. Kind regards, Cletous Mazarura Assistant GM
Dear JUpp123, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our sensational location, spacious rooms, and fantastic staff. It’s great to know you took advantage of the nearby golf courses and explored the lovely restaurants in Plettenberg. We’re also glad you had a chance to relax at the beach bar. Your recommendation means a lot to us, and we hope to welcome you back for another amazing stay soon!