Thank you for your detailed feedback! We’re glad you enjoyed the quality of our hotel and the convenient location. We understand that the layout can be a bit confusing at first, and we’re working on improving signage to make navigation easier.Regarding late check-out, we do our best to accommodate requests but sometimes it’s limited due to availability. We appreciate your understanding about the policy.We hope to welcome you back for another great stay!Best regards,SophieTeam Bruno
Thank you for your lovely review! We're delighted you enjoyed the fast check-in, spacious room, comfortable beds, and our great location.We look forward to welcoming you again soon!Best regards,Sophie - Team Bruno
Thank you so much for your enthusiastic review! We're thrilled to hear you enjoyed the upgrade, the comfort of your room, the cleanliness, and our breakfast — we’ll make a note about the chocolate sprinkles!Great to know the late check-out gave you time to work comfortably. We hope to welcome you back soon!Best regards,Sophie - Team Bruno
Thank you for your detailed and positive review! We're glad you enjoyed our spacious rooms, friendly team, and the convenient location near metro station Wilhelminaplein — it’s great to hear you made good use of the direct connections to Zoetermeer and The Hague.Also wonderful to know you appreciated the self-service options and direct access to the food halls. We hope to welcome you back again soon!Best regards,Sophie - Team Bruno
Dear guest,First of all, thank you for staying with us at Room Mate Bruno and for taking the time to share your feedback. We are very happy to hear that you were satisfied with the spacious room, numerous amenities, and our luxurious breakfast, which you recommend. It's also great to know that you found the reception and first-floor common areas to be relaxing.However, we sincerely regret that your room felt cold, even in August, and that you experienced difficulties with the Wi-Fi connection. We appreciate your feedback and will use it to improve these areas for future stays.We hope to welcome you back soon and provide an even more comfortable experience next time.Warm regards,AbigailTeam Bruno
Dear Ayana, Thank you for your stay and for sharing your positive feedback. We are delighted you enjoyed our big, spacious rooms, the lovely free sauna, and the unique design throughout the hotel.We look forward to welcoming you back in the future.Warm regards, Annouck - Team Bruno