Thank you for taking the time to share your experience. We’re glad to hear that you found our location convenient and appreciated the attentiveness of most of our staff and the cleanliness of the hotel during your stay.We sincerely apologize for the inconvenience regarding the slippers and toothpaste and for any difficulties you experienced when communicating with us via TripAdvisor. Your feedback about phone etiquette and language barriers is very important, and we will use it to improve staff training and ensure better communication with our guests in the future.We appreciate your honesty and hope to have the opportunity to provide a smoother and more pleasant experience for both you and your family in the future.
唯一美中不足的是浴室里的吹风机个头太大，比较笨重，女士操作有些不便，建议换成更轻便的款式。
Thank you for your review! We’re glad you enjoyed the central location. Being just a 5-minute walk from Plaza Mayor and nearby shops is something our guests really appreciate. We hope to welcome you again soon!
Thank you for sharing your feedback.We’re glad to hear that you appreciated our convenient location, just a short walk from Sol station. We also appreciate your comments about the room. While some of our rooms do not offer views due to our central location, we aim to ensure they remain comfortable and well-equipped for a pleasant stay.Thank you for staying with us, and we hope to have the opportunity to welcome you again in the future.
当然，这里是将四条评论合并在一起并翻译成中文的版本：位置非常中心，步行5分钟即可到达市政广场和商店。酒店位于主街的中心位置，但仍然安静舒适，非常好，设施也很棒。酒店非常棒，服务优秀，现代且设施齐全。位置完美，酒店新且乾净，下次还会再来。
Thank you for your kind words! We’re delighted to hear that you enjoyed our service and breakfast. Your feedback means a lot to us, and we hope to welcome you back soon!
Thank you for your kind words! We’re delighted to hear you found our accommodation clean, affordable, and that our staff made your stay enjoyable. We look forward to welcoming you again soon!
We sincerely apologize for the inconvenience you experienced during your stay. Please know that any issues or incidents are addressed as quickly as possible, and we regret that in this case it took longer than expected. We appreciate your feedback and will use it to improve our service. Thank you for bringing this to our attention, and we hope to provide you with a much better experience in the future.
非常感谢您抽空分享您的住宿体验。非凡国际非常高兴得知您认为本饭店的CP值极高，且对重新翻新的设施及房内备品感到满意。虽然房间空间不大，但能够符合您的舒适需求并达到四星级的水准，让非凡国际感到十分欣慰。非凡国际引以为傲的地理位置能为您的行程带来便利，并且丰富的早餐也令您满意，这让非凡国际倍感荣幸。期待在您下次造访马德里时，再次为您提供优质的住宿服务。再次感谢您选择本饭店！