Dear Valued Guest,Thank you for taking the time to share your recent experience with us. While we are truly sorry to learn that your stay did not offer the rest and comfort you were seeking, we appreciate your candid feedback, which helps us better understand our guests’ expectations and needs.We regret that the ambient sounds of the surrounding neighborhood disturbed your rest. Being nestled in the heart of a lively provincial setting certainly brings its charms — such as the convenience of being just steps away from local attractions — but we understand it may also bring with it the occasional chorus of roosters or the buzz of local traffic, particularly during peak hours. For guests especially sensitive to noise, we are always happy to assist with room placements farther from the street when available, and we sincerely apologize if this option was not presented to you upon check-in.Your note regarding the floor's slipperiness is also well taken, and we will be sure to review this matter with our housekeeping and maintenance teams to ensure guest safety and comfort at all times.On a brighter note, we are pleased that our team’s friendliness made a positive impression during your stay. In the midst of any challenges, it is our goal to provide warm, attentive service to help make every guest feel welcome and supported.While it saddens us to hear that your visit was not as restful as you had hoped, we hope you were still able to enjoy some of the authentic charm and unique character that make provincial life so distinctive. Should your travels bring you back to the area, we would love the opportunity to provide you with a more peaceful and satisfying experience.With kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear Miharu,Thank you for your positive feedback. We do regret to hear that your expectations have not been met during your stay. Please rest assured that we have taken note of your concern. We look forward to seeing you again in the future.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear Chutarat,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear Szeman Yeung,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear Ziwu_,Thank you for sharing your feedback with us. We are so sorry to hear that your stay with us fell far short of your expectations and caused you such discomfort.We want to assure you that we are taking your comments very seriously. Khun Somair and Khun Taeng are actively investigating this to fully understand where we went wrong and how we can ensure this doesn't happen again.We understand your disappointment with the condition of your room. Please know that we are already taking concrete steps to address these issues, including immediate repair of the sink drain, replacement of the shower curtain, and a comprehensive deep clean. We are also prioritizing the repair of the balcony door and improving sound insulation for future guests.Your feedback regarding the front desk service is also deeply concerning. We believe that every guest deserves to feel completely welcome and respected, and we sincerely apologize if this was not your experience. We are committed to providing our team with further training to reinforce our values of respect and inclusivity for all guests, regardless of their background or language.We value your feedback and hope that, despite this experience, you might consider giving us another chance to earn back your trust and provide you with the exceptional hospitality we are known for.Warm regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear RimmaCher,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear L3D,We are pleased that your stay here with us at Burasari Heritage was satisfactory. Thank you for taking the time to write down your positive feedback. We hope to be part of your future travel plans again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear Elspeth,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear BenoitB,We are pleased that your stay here with us at Burasari Heritage was satisfactory. Thank you for taking the time to write down your positive feedback. We hope to be part of your future travel plans again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Dear Papinya,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations