Hello,Thank you for taking the time to share your candid feedback. While we are disappointed to hear that your stay did not meet expectations, we do appreciate you being open about your experience. Your comments regarding overall value, added fees, and the experience across the room, pool, and service are important and help us better understand where we fell short.We strive to be transparent about our offerings and pricing while delivering a relaxed coastal stay with thoughtful service, and I am sorry that did not come through during your visit. Your feedback will be shared with our team as we continue to evaluate both our guest experience and how we communicate value.Thank you again for your stay and for sharing your perspective.Christopher WylieGeneral Manager
Hello,Thank you for taking the time to share your experience. I am pleased to hear you enjoyed the cleanliness of your room, the friendliness of our team, and our walkable location near the beach and restaurants. I do appreciate your feedback regarding sound transfer and overall value. As a boutique coastal property, our building does retain its original character, and your comments are helpful as we continue to look for ways to improve comfort and set clear expectations.We truly appreciate your stay and hope to have the opportunity to welcome you back for an even more enjoyable visit.Christopher WylieGeneral Manager
Hello,Thank you for taking the time to share such a balanced and thoughtful review. I am pleased to hear you enjoyed our central location near the beach walkway and town, as well as the hospitality touches like wine hour, cookies, and the evening fire. I am also glad our team made a positive impression during your stay.I do appreciate your feedback regarding noise and pricing. As a boutique coastal property, weekends and peak periods can carry a lively energy, and your comments are helpful as we continue to manage expectations and guest comfort. For clarity, the amenity fee is included in the advertised room price during the reservation process, while parking is a separate optional charge for guests who choose to use our garage.Thank you again for sharing your experience. We value your perspective and hope to have the opportunity to welcome you back for another visit to Laguna Beach House.Christopher WylieGeneral Manager
Hello,Thank you for taking the time to share such detailed feedback. While I am pleased to hear our morning team member made a strong positive impression and that you enjoyed the comfort of your bed and the beautiful surroundings, I am truly sorry that other parts of your experience fell short. This is not the level of service or clarity we aim to provide.Your comments about inconsistent service between shifts, minibar pricing, cookie quality, and the value of the amenity fee are very important, and I will be reviewing each of these points with our team. Please know our amenity fee is included in the advertised pricing during the reservation process, but I understand how frustrating it can feel if the value does not match your expectations.Thank you again for your honesty. I hope you will consider giving us another opportunity to provide the warm, seamless, and enjoyable stay you deserve.Christopher WylieGeneral Manager
Hello,Thank you for taking the time to share your feedback. I am sorry to hear that we were unable to provide extra toothbrushes during your stay and that the overall value did not meet your expectations. I am glad to know you found the room comfortable, and I appreciate your candid comments regarding parking and pricing. Parking is an optional charge for guests who choose to utilize our garage, and your feedback is helpful as we continue to review how we communicate and deliver value.We truly appreciate you staying with us and hope you will consider giving us another opportunity to provide a more satisfying experience.Christopher WylieGeneral Manager
Hello,Thank you for taking the time to share your detailed feedback. While I am glad to hear you found your room clean and comfortable, I am truly sorry to learn that your experience did not meet expectations, particularly for such a special occasion. We always strive to make celebratory stays feel personal and memorable, and I regret that this was not reflected during your visit. I also appreciate your comments regarding the view descriptions, pool size, and check-out fee, and I will be reviewing these points with our team to ensure we communicate more clearly and improve where possible. Your input is very valuable, and I hope you might consider giving us another opportunity to provide the thoughtful and warm experience we are known for.Christopher WylieGeneral Manager