Dear Kendel,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay, from the beautiful room to the delicious food. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.Safe travels and see you on your next visit!Warm regards,Team Hotel Du Vin
Dear Tim,Thank you for sharing your detailed feedback. We are delighted to hear that you enjoyed the spacious, comfortable, and well-appointed Junior Suite, as well as the helpfulness of our staff and the quality of our restaurant offerings.We appreciate your honest comments about the bed head and footboards. Your suggestions are valuable, and we will certainly pass them along to our maintenance team to ensure improvements are made.It was a pleasure hosting you, and we hope to welcome you back again soon for an even more perfect stay.Warm regards,Team Hotel Du Vin
Dear Lorraine,Thank you for sharing your feedback. We are delighted to hear you enjoyed the spacious and stylish room, as well as the cleanliness of the bathroom, and that you had a positive experience with our Bistro and breakfast offerings. We appreciate your comments and will certainly look into the points you mentioned to ensure an even better experience in the future. We hope to welcome you back soon!Warm regards,Team Hotel Du Vin
Dear Stephen,Thank you for sharing your detailed feedback. We sincerely appreciate your comments as they help us identify areas for improvement. We are glad to hear you enjoyed breakfast and found our staff pleasant.We apologise for the initial issues you encountered upon arrival, and we appreciate your patience. Your comments regarding the corridors and room condition will be shared with our team as we continue to enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Warm regards,Team Hotel Du Vin
Dear Gitte,Thank you for taking the time to share your feedback. We are glad to hear you found your room clean, comfortable and that our Eco Clean initiative resonated with you.We sincerely apologise for the inconvenience caused by room lighting, they are certainly areas we will look into to improve.Your insights are valuable and help us enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warm regards,Team Hotel Du Vin
Dear Duncan,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the stunning hotel, comfortable room, and that our staff made every effort to make your stay memorable. Your kind words mean a lot to us, and we look forward to welcoming you back soon for another exceptional experience.Warm regards,Team Hotel Du Vin
Dear Matthew,Thank you for sharing your feedback. We are glad you enjoyed the location and found the hotel to your liking. We appreciate your kind words about our reception and restaurant staff, and we will certainly look into providing additional training to enhance their service and clarity. Your comments are invaluable in helping us improve, and we hope to welcome you back for an even better experience in the future.Warm regards,Team Hotel Du Vin
Dear Anne Marie,Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed our central location and appreciated the quality of our amenities, bed, and towels. We apologise for any inconvenience caused by the basement room and the access difficulties. Your comments are valuable and will help us improve our accessibility options. We hope to welcome you back in the future and provide an even better experience.Warm regards,Team Hotel Du Vin
Dear Karen,Thank you for taking the time to share your feedback. We are delighted to hear that you found our reception team to be helpful and that your rooms continued to meet your expectations. However, we sincerely apologise for delay in service that you had experienced.We truly value your loyalty over the years. Your comments regarding the staffing, bar service, and payment options are very important to us. Please be assured that we are actively working to improve these areas to achieve the high standards you expect and deserve.We hope to welcome you back soon and demonstrate the improvements we are making. Thank you again for your honest feedback.Warm regards,Team Hotel Du Vin
Dear Ian,Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed our well-maintained room and appreciated the attentiveness of our staff. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back on your next visit!Warm regards,Team Hotel Du Vin