客户评价
由实住客人提供的真实点评
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Title: Very disappointing breakfast experience
We stayed at the Hyatt, and our booking clearly included breakfast for two. However, when we arrived at the breakfast area, there was no clear information or budget limit for what we could order. The staff didn’t explain anything, so we had no idea what was covered. Later, we saw a $100 bill charged to our room and were told the front desk would “adjust it later.”
For such a large and reputable hotel, it’s surprising that there’s no breakfast buffet, no clear instructions for guests, and very poor service — not even a friendly greeting or a smile from the staff. The whole experience felt far below Hyatt’s usual standards.
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Very clean and comfortable rooms, amenities are nice, would stay again
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地点便利 交通方便
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nice location, service is good
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帮朋友定的，应该不错，距离会议中心很近很方便
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在凤凰城市中心吧，周围环境还不错，设施什么的也不错。因计划改变需要提前一天checkout，我在免费取消日前跟携程沟通几次，都没有成功，携程好像也是通过另外渠道订的，没什么话语权。check in的时候尝试跟前台沟通，那位服务员态度不怎么样，冷冰冰地拒绝了。
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总体不错，很安静
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No explanation on the breakfast that were inclusive, got to pay extra but no bill given to explain on the extra charges.
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服务员很nice
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早餐服务不好！
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凤凰城凯悦酒店预订电话：+8620-86009099
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凤凰城凯悦酒店地址：亚利桑那州 · 凤凰城 · 凤凰城市中心 · 122 North 2nd Street
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