Dear guest,Thank you so much for your wonderful feedback. It’s a pleasure to know that our location made it easy for you to explore the city and that you felt comfortable in our rooms. Your kind words about the showers and overall coziness mean a lot to us.We’re truly delighted that you plan to return on your next visit to Madrid. The team will be ready to welcome you back and make your stay just as enjoyable as this one.Regards,Bárbara SoriaCoordinator
Dear guest,We are truly sorry for the inconvenience you experienced during your stay.From the moment your concern was reported, both our reception and housekeeping teams actively searched for your towel and immediately contacted our laundry service to investigate the matter. Additionally, our management team attempted to reach you via email to follow up and offer assistance, but unfortunately, we did not receive any response.We understand how upsetting this situation must have been and deeply regret that it affected your experience with us. Please rest assured that we take such matters very seriously and remain committed to resolving them with care and transparency.Kind regards,Bárbara SoriaCoordinator
Dear guest,Thank you so much for your wonderful review! We’re delighted to hear that you found everything to be exceptional—from the cleanliness of your room to our central location. It’s great to know that you felt so comfortable and well taken care of during your stay, and we truly appreciate your kind words about our security team member who assisted you early in the morning. We’ll be sure to pass along your thanks.We hope to welcome you back again soon for another fantastic experience!Warm regards,Bárbara SoriaCoordinator
Dear guest, Thank you so much for your kind review! We are delighted to hear that you enjoyed our location, the overall atmosphere of the hotel, and found the breakfast to be good value. It is also wonderful to know that our front desk team made a positive impression — we’ll be sure to pass on your compliments!We are sorry for the mix-up with the room types. That is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We will make sure to look into this to avoid similar issues in the future.We hope to have the pleasure of welcoming you back soon!Best regards, Esther Marquina Llorca - Room Mate Collection Alba
Dear guest,Thank you so much for your lovely review!We’re thrilled to hear that our reception team was able to assist you with an upgraded room—it’s always a pleasure to go the extra mile for our guests. We're glad you appreciated the cozy balcony and the Dyson hair dryer, and it’s wonderful to know that our central location made your stay even more convenient.We sincerely hope to welcome you back soon—your home away from home in Madrid awaits!Regards,Bárbara SoriaCoordinator
Dear Su Chern, Thank you for sharing your experience with us!We are so glad to hear that you enjoyed a smooth check-in, a clean and comfortable room, and our convenient location surrounded by great restaurants. It is also great to know the room provided enough space for your luggage and a quiet stay.And we couldn’t agree more—Kala’s Greek yogurt is a real treat!Your feedback means a lot to us, and we are so happy everything met your expectations. We hope to have the pleasure of welcoming you back very soon!Best regards, Esther Marquina Llorca - Front Desk Agent
Dear guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your spacious room, the beautiful view from the window, and our convenient location. It’s also great to know that our English-speaking staff and fitness facilities contributed to making your stay even more enjoyable.Your kind words truly mean a lot to us, and we’re so pleased that you had such a satisfying experience. We hope to welcome you back very soon for another memorable stay!Warm regards,Bárbara SoriaCoordinator
Dear guest,Thank you for taking the time to share your experience with us. We’re glad to hear that you found our location convenient for exploring the city, with easy access to both major attractions and public transportation. We’re sorry to learn that the room size and limited water provision did not fully meet your expectations. Your feedback is very important to us.We truly value your comments and hope to have the opportunity to welcome you again, offering an even more comfortable stay.Regards,Bárbara SoriaCoordinator
Dear guest,Thank you for your feedback. We’re delighted to hear that you enjoyed our convenient location near Puerta del Sol, with numerous restaurants, shops, and a Carrefour nearby. It’s great to know that you found your room elegantly decorated and our reception staff very friendly.We look forward to welcoming you back in the future.Warm regards, Bárbara SoriaCoordinator