Thank you for taking the time to share such detailed feedback, and for choosing to stay with us again although it was not the best experience second time around.I’m sorry for the frustration caused by the door issue, that’s certainly not the experience we want for our guests. While our team initially believed it was closing correctly, it’s clear that the situation was not handled or communicated as well as it should have been, and I completely understand why this was disappointing, taking accountability is something we pride ourselves in so thank you for brining it to our attention.I’m also glad to hear our team were able to resolve the late-night noise issue quickly, and thank you for acknowledging their efforts. It’s great to know you enjoyed the friendliness of our staff, the lobby, and our Shoreditch location.We appreciate your honest perspective on the rooms and overall value, and we’d love the opportunity to welcome you back and deliver a smoother experience in the future. All the best, Angelica
Thank you for sharing your feedback. We're truly sorry to hear that your stay was disrupted by the renovation noise. We completely understand how important a quiet environment is, especially when you're trying to work, and we apologize that we fell short in providing that during your visit.You're absolutely right, ongoing construction should be clearly communicated, and we regret if this was not made sufficiently clear at the time of booking. We are currently working on improving how we notify guests about these temporary disruptions, both online and during check-in.Our renovation project is aimed at enhancing the overall guest experience, but we recognize that the process can be inconvenient in the meantime. We truly appreciate your patience and honest feedback, and we hope you'll consider giving us another opportunity once the work is complete.Warm regards,