Dear Bingzi, we are deeply sorry for the experience you have had. We will address the issues you have raised seriously and enhance staff training to improve service quality. Please accept our apologies once again and thank you for sharing your experience. Wishing you a pleasant journey. Yours sincerely, Hotel Silberhorn.
Dear Guest,Thank you so much for taking the time to leave us your review. We are delighted to hear that you had a pleasant stay with us and enjoyed our complete room facilities and excellent service. At Hotel & Spa Silberhorn Wengen, we strive to offer our guests an unforgettable experience through our commitment to exceptional service and hospitality. Thank you again for your kind words!Balazs Paldy