Dear guest: Thank you for acknowledging our hotel's location and services! The Sports West Road subway station is nearby, and it's really convenient to run away. Our team members will be very happy when they see your praise! Looking forward to providing you with a warm and enjoyable experience next time. Come back often when you have time.
亲爱的客人，感谢您选择入住非凡国际酒店并分享这么暖心的点评！听到您喜欢非凡国际的位置和周边设施，非凡国际特别开心呢~确实，出门就能逛街吃饭超方便的！您下次来可以试试商场里新开的那家粤式茶餐厅，非凡国际很多客人都説超赞的！更让非凡国际感动的是您提到服务热情，这真是对非凡国际团队最大的鼓励！您的满意就是非凡国际前进的动力，期待下次能为您提供更贴心的服务哦~有空常来坐坐，非凡国际随时欢迎您回家。
亲爱的客人：感谢您选择入住非凡国际酒店并分享您的入住体验！真的很抱歉房间的空间和采光没能让您满意，衣柜灯的灵敏度也给您带来了不便，这确实是非凡国际考虑不周的地方。由于酒店部分房型是紧凑型设计，当初在规划时为了控制成本，牺牲了一些舒适度，而衣柜灯的感应装置原本是为了方便客人取物，但调试时灵敏度设定过高，反而影响了使用体验。针对您提到的问题，非凡国际已着手优化：一方面，正逐步改造部分房间，增加窗户或升级为更宽敞的房型；另一方面，工程部已调整了衣柜灯的感应灵敏度，并会全面排查其他房间的同类问题。您的反馈让非凡国际意识到细节的重要性，整改本周内就会完成。知道这些不足影响了您的休息，非凡国际特别过意不去。下次如果您再来，请联系我为您优先安排升级房型或赠送一份小礼物表达心意～期待能有机会弥补这次的遗憾。
Dear Guest, It's wonderful to hear that you can check in early—having access to your room by 12 PM truly makes the trip much more relaxed. Thank you so much for your positive feedback on our room cleaning service; your satisfaction is our greatest motivation! Regarding the Didi pickup issue, we sincerely apologize for the inconvenience. Our small road is indeed quite narrow, and it’s sometimes challenging for drivers to locate it. Next time you visit, feel free to contact us in advance, and we’ll ensure the driver communicates with you to find the most convenient spot. The laundry room reminder is truly thoughtful! While the washing and drying process does take some time, it’s perfect for when you’re not in a hurry. However, the ability to use it for free at any time is still very convenient, isn’t it? Once again, thank you for your thoughtful feedback. We look forward to providing you with an even more perfect stay experience next time! You’re always welcome to visit us again. Wishing you a pleasant journey!
Dear Guest, Thank you for your thoughtful review! It makes our entire team so happy to hear that you had a satisfying stay. The convenience of your location and the comfort of your room are indeed our little pride! The subway is just nearby, making it super easy to explore and enjoy local cuisine. Plus, with a window in the room, the sunlight streaming in during the day is truly uplifting, right? If you visit this area again, don’t hesitate to reach out—we might even recommend some hidden gems for dining. Wishing you a great mood every day and a trip filled with delightful surprises! Warm regards。
Thank you for such a thoughtful review! We were truly delighted to hear that our front desk staff provided friendly English service. Our team always prioritizes seamless communication with guests in multiple languages! It’s heartwarming to know you noticed the room’s cleanliness—we even have a friendly competition among housekeeping staff to see who can tidy rooms most perfectly. We wholeheartedly agree with the convenience of the location! Just across the street to the right is that old-fashioned wonton noodle restaurant we often visit for a bite. Next time you come, let us know if you prefer a high floor or a quiet corner, and we’ll arrange your room in advance to be even more comfortable for you. Wishing you a great day every day, and we’ll be waiting for you to return to serve you our freshly brewed welcome tea!
亲爱的客人：感谢您这么用心的点评！看到您住得开心，非凡国际整个团队都特别有成就感呢，能为您延长入住时间是非凡国际的荣幸，毕竟让每位客人都有个舒适的住宿体验才是最重要的呀！您对衞生和环境的肯定，对非凡国际可是最大的鼓励呢~期待下次还能为您服务，到时候一定要再来找非凡国际玩哦！祝您生活愉快，天天都有好心情。
Dear guest, we are absolutely delighted to know that you were so satisfied with our hotel's location! With plenty of delicious food options and a Luckin Coffee nearby, plus the metro station within walking distance, it really is incredibly convenient. What makes us even happier is that you appreciated our staff's warm service and the clean environment – this is such a wonderful encouragement for us! We will keep up the good work and hope to provide you with the same, if not better, experience on your next visit. We look forward to welcoming you back soon and wish you a wonderful life!
Dear guest: Thank you for choosing to stay at our hotel and taking the time to share such a heartwarming review! Our entire team is particularly pleased to see that you and your family are living comfortably and happily. The "wellbeing" you mentioned is the best affirmation for us! We have always believed that the most important thing is to make our guests feel relaxed and at ease like they are at home. I am delighted to receive your approval for the cleanliness of the room and breakfast, and I will continue to work hard to maintain this level! Let me tell you in secret, we are currently developing a new children's meal menu. Next time you bring your baby, there may be some surprises. Thank you again for your recommendation, and we look forward to welcoming your whole family to vacation again soon!
Dear Guest, Thank you for choosing to stay at our hotel and sharing your valuable feedback! We sincerely apologize that this stay did not meet your expectations, especially regarding the odor in the room, which was indeed a lapse on our part. Due to the hotel's long history of operation, some facilities have naturally aged over time. Additionally, the recent humid weather may have affected the ventilation system, leading to lingering odors in the room. To address this issue, we have conducted a thorough inspection of all room ventilation systems and implemented regular deep cleaning and odor-removal measures to ensure every guest enjoys a fresh and comfortable environment. We are also gradually upgrading some facilities to provide you with a better experience. We are also delighted that we could offer some convenience during your stay regarding the nearby dining options and shopping accessibility. Thank you once again for your suggestions. Your feedback is extremely important to us! We look forward to the opportunity to provide you with more satisfactory service in the future. Wishing you all the best!