Dear Guest,It is delightful to read about your positive experience at our hotel. Your kind words about our service and our diligent team truly uplift us. We strive to make our guests' stay as seamless as possible, and we're glad we could assist you during your stay, even for tasks such as arranging a taxi.Cleanliness is indeed a priority for us, and it is heartening to know that you appreciated the cleanliness of your room alongside the amenities provided. It is our aim to ensure our guests feel at home and comfortable during their stay with us.As for the breakfast, we do strive to offer a diverse selection catering to various tastes and dietary needs, while ensuring the quality and value remain high. We understand that the cost may come across as high for some, however, we believe the quality and variety offered justify the price.We are pleased to hear that you found our breakfast options worth trying and that you enjoyed your overall experience. Our team takes great pride in providing our guests with a memorable stay and your words are a testament to their efforts.Thank you once again for choosing our hotel, we look forward to welcoming you back in the future to the NH Collection Gent!Yours faithfully,Thom OuwendijkGuest Relations ManagerNH Collection Gent
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at NH Collection Gent.I would like to extend my sincere apologies for the inconvenience and disappointment you experienced.Please rest assured that we take such concerns very seriously, and we are currently investigating this matter thoroughly with our teams to understand where improvements are needed.At NH Collection Gent, we continuously strive to deliver a high standard of service, and it is clear that in this instance we did not meet those expectations.Your comments are invaluable to us and will help us strengthen our procedures to prevent such experiences in the future.I truly regret the impact this situation had on your stay and hope we may have the opportunity to welcome you back in the future for a much-improved experience.Yours sincerely,Thom OuwendijkGuest Relations ManagerNH Collection Gent