Dear Mrs FairyFai,Thank you for spending your time to give a review of your stay at the ēRYAbySURIA Bentong. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. On behalf of our team, we are deeply saddened by the review of your experience here. We would like to seek clarification on your review and feedback that you give to us. We will engage our Guest Relations Team (Whatsapps: +60 12-459 4752) to discuss how we can make it better for you.You have our deepest, most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future.Kind Regards and Take Care,Our Team From eRYAbySURIA