Уважаемый гость,Благодарим вас за то, что поделились своим мнением. Нам приятно слышать, что вы отметили чистоту отеля и номера. Вместе с тем, нам искренне жаль, что ваше пребывание не оправдало всех ожиданий, особенно в такой особенный день, как день рождения вашей супруги.Мы приносим извинения за отсутствие бесплатной воды, халатов и других удобств, которые вы ожидали. Ваши комментарии помогут нам пересмотреть некоторые стандарты обслуживания. Также сожалеем, что предоставленный номер не соответствовал вашим предпочтениям по расположению. В будущем, пожалуйста, сообщите нам заранее о важном событии мы с радостью постараемся учесть это и сделать ваш визит особенным.Будем рады возможности приветствовать вас снова и обеспечить более приятный опыт.
非常感谢您的精彩评价！??非凡国际很高兴得知酒店的设计风格和氛围满足了您和朋友们的期待，也很高兴您们喜欢大堂、房间的每一个细节与光影。欢迎饮品的仪式感也是非凡国际希望带给每位客人的温暖开场。能为您的旅行增添美好回忆，真是非凡国际的荣幸。期待您们下次再来瓦伦西亚时再次选择非凡国际，一起解锁更多“出片”角落???！
Dear Amanda,Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the convenient location of our hotel and the proximity to both the train station and the old city. We’re glad you had the opportunity to explore the area!We also appreciate your comments regarding the minibar and the breakfast service. We apologize for any confusion about the minibar contents, and we’ll make sure to improve the visibility of this information for our future guests. As for breakfast service, we will address this with our team to ensure a more consistent and attentive experience moving forward.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Best regards,
Thank you for your feedback! We're glad you liked our location. Hope to welcome you back soon!Best regards,
Thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed our service, location, and the cleanliness of the hotel.We also appreciate your comment about the breakfast. We strive to offer a variety of options, and we’ll take your suggestion into account as we plan future menu updates to provide a more diverse experience for our guests.We hope to welcome you back on your next visit to Valencia! Best regards,
Thank you for your detailed and honest feedback!We're glad to hear that you appreciated the excellent location, spacious rooms, and beautiful hotel design — those are certainly key strengths. However, we're truly sorry that the mattress quality affected your comfort and rest. A good night's sleep is essential, especially after a full day of exploring, and your comment highlights something that clearly needs attention.Regarding the king-sized bed request, we understand how frustrating it is when booking notes aren’t honored — this seems to be an issue with the booking platform (Trip.com), but we’ll also pass it on internally to ensure better coordination in the future.As for breakfast, we appreciate the note about the limited variety. While the area is spacious, it’s important that the selection matches expectations, especially for multi-day stays.We hope to welcome you back under improved conditions — thank you again for helping us do better.