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金普顿赛康贝酒店

Kimpton SURFCOMBER HOTEL by IHG

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Guest（Traveling with friends） 2025-12-01
The air freshener in the lobby is waaay too strong and overpowering. If you have allergies or asthma it is difficult to endure. Air conditioner is very loud when it kicks on at night. The doors slam loud so you other dorrs slamming shut late at night and early in the morning. They have construction next door and if you use the pool, you listen to the drilling and construction sounds. The pool water gets really warm. The beach is nice and tge beach chairs are more comfortable than at the pool. The hotel has a good location.
Guest（Family） 2025-12-01
The room was clean but smaller than expected. The hotel is lovely but was under construction so no gym. I liked the proximity to the beach.
Guest（家庭旅游） 2025-11-01
The staff were extremely friendly and the room was really nice. The pool area was beautiful and sqt right on the beautiful beach. I would say the only drawback was I received an extra charge when we showed up to the hotel, $600 and I wasn't sure why. Also, they provided beach chairs and towels which was great but you pay for the umbrella daily. Overall though a great location!
酒店回复：
Hi Holly,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our friendly staff, comfortable rooms, and beautiful pool and beach area. We’re equally glad the beach chairs and towels were a convenience during your stay.We’re sorry for any confusion regarding the additional charge and the daily umbrella fee. We’d be happy to review those details with you to ensure everything is clear please feel free to reach out to us directly.Overall, we’re thrilled you loved the location, and we hope to welcome you back for an even smoother stay next time!Warm regards,
Guest（情侣） 2025-11-01
So many things were not up to scratch on our trip to Kimpton we left a day early. If your experience of Kimpton in the UK is their top class, amazing hotels in Glasgow, Edinburgh and London …. you WILL NOT get that experience here. Firstly, location is fantastic in Miami Beach and the valet parking guys do a brilliant job so if that is your priority, go for it. However, room was old and tired, no view despite paying extra for a garden room, $30 extra for an umbrella despite paying mega $ in resort fees every day on top of the room rate, flimsy plastic glasses at the much vaunted free 4pm happy hour (I’ve been given better glasses at the dentist to wash out with), significant renovations going on in the pool area with no prior warning (portaloos and workmen everywhere) DEFEANING music volume at the pool (we are not shrinking violets but you could still hear it 400 yards away on Miami Beach) … could go on and on … staff were great (mostly) in trying to sort out or concerns, without their interventions and kind words, not sure we’d have stayed the 3 nights we ended up sticking it out for … not the experience we had expected from Kimpton (we stayed in 4 hotels on our USA trip and this one was by a distance the worst)
酒店回复：
Hi Vincent,Thank you for taking the time to share your detailed feedback. We are truly sorry your stay did not meet the high expectations you have come to associate with Kimpton. We sincerely apologize for the issues you experienced with the room, pool renovations, and other aspects of your stay.We are glad to hear that our staff did their best to assist you, and we truly appreciate your recognition of their efforts. Your comments are invaluable, and we will share them with our team to ensure improvements are made. We hope to have the opportunity to provide you with the exceptional experience you expect from Kimpton in the future.Warm regards,
Guest（其他） 2025-10-01
The price was right, which keeps the review rating right, but the hotel is under various sorts of construction. It would have been nice if i was notified by the hotel when i booked the stay. It may had informed my decision to find an alternative property. Areas under construction include the lobby main elevator and pool side cabanas. It ended up being very loud on Thursday & Friday poolside.
酒店回复：
Hi Darrenn,Thank you for sharing your feedback. We’re glad the pricing worked well for you, but we sincerely apologize for the inconvenience caused by the ongoing construction and the noise at the pool. We appreciate your suggestion about notifying guests at booking and will review this with our team to improve communication. We hope to have the chance to provide a quieter and more seamless stay in the future.Warm regards,
Guest（情侣） 2025-10-01
The room was clean but not enough, the bed was not clean, we put DO NOT DISTURB and they opened the room, parking is a problem and super expensive more than $60 per night. I think they don't have good control over reservations because they charged us for the breakfasts we paid for with our reservation and since check in they didn't want to make us believe that it wasn't included but I could verify that I did pay for that.
Guest（家庭旅游） 2025-10-01
The Hotel was in a superb location, within walking distance of Many hotspots and Ocean Drive. Clean with good amenities and an excellent vibe around the pool. Great access to the beach with lots of beds and towels provided the whole time. Great touch with the complimentary morning coffee and evening glass of wine.
酒店回复：
Hi Carl,Thank you for the fantastic review! We're delighted you enjoyed our superb location, clean rooms, pool vibe, beach access, and the little touches like morning coffee and evening wine. We can’t wait to welcome you back for another great stay!Warm regards,
Guest（情侣） 2025-09-01
Immediately upon walking into the Kimpton Surfcomber hotel, we were greeted enthusiastically by the friendly staff. Our room was small but clean. The pool area was nicely equipped although the chairs were kind of packed in like sardines. Loved the complimentary chairs on the beach. Would definitely stay here again next time we are in Miami Beach.
酒店回复：
We love that!! Thank you for your feedback and hope to see you again at the property soon!
Guest（其他） 2025-08-01
Des améliorations réception et chambres Arrivée vers 15.00 à l’h?tel. On nous indique que la chambre n’est pas prête. On se dirige vers le restaurant. 2h plus tard toujours pas de nouvelles. Le service de notification ne fonctionne pas avec les numéros fran?ais. On arrive dans la chambre et le convertible n’est pas prêt. On prévient le bagagiste, résultat on nous transmet les draps. Appelle à la réception, après 2 demandes qu’un vient enfin faire le lit. Le matelas du convertible fait moins de 10cm d’épaisseur donc pour le confort, on repassera. On a demandé à passer sur une catégorie supérieure de chambre le lendemain de notre arrivée, la réception n’est jamais revenue vers nous. La réception est complètement inutile. L’insonorisation de la chambre était inexistante. On avait vu sur le boulevard, entre les bars en face et la circulation, on ne dormait pas. La nourriture a été bonne partout, petit déjeuner déjeuner et d?ner. Le service aussi. L’emplacement est bien. La piscine aussi.
酒店回复：
We truly appreciate your feedback. Hope to have you stay with us again :)

金普顿赛康贝酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

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金普顿赛康贝酒店地址：佛罗里达州 · 迈阿密海滩 · 南部海滩 · 1717 Collins Avenue

金普顿赛康贝酒店 ◎ Kimpton SURFCOMBER HOTEL by IHG
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金普顿赛康贝酒店

客户评价 由实住客人提供的真实点评

Guest（Traveling with friends） 2025-12-01

Guest（Family） 2025-12-01

Guest（家庭旅游） 2025-11-01

Guest（情侣） 2025-11-01

Guest（其他） 2025-10-01

Guest（情侣） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（情侣） 2025-09-01

Guest（其他） 2025-08-01

客户评价由实住客人提供的真实点评