客户评价
由实住客人提供的真实点评
-
还不错，谢谢
-
This an excellent hotel with excellent friendly service. The food in the Colony restaurant was excellent. I really enjoyed my stay and would go back.
-
Wonderful hotel, right bang in the center of the happening part of Chennai. Very convenient. Amenities were great. Overall a very cozy family friendly hotel.
-
Returning to this location after eight years, I was hoping for the same 5star experience I once enjoyed. Unfortunately, it’s not quite what it used to be, and the property is beginning to show its age.
On a positive note, the staff were warm and courteous throughout—from the reception to the restaurant team. Their professionalism and friendliness was a highlight of the stay.
The restaurant manager Nazim was helpful.
However, the room was disappointing. Upon entering, there was a strong musty odor. When I mentioned this to the front desk, I was told all the rooms have this smell and that it would dissipate in about 10 minutes—but unfortunately, it lingered. It seems guests may simply become accustomed to it over time. Not me.. lol.
The Colony restaurant offered a decent breakfast, though dinner not that much. It felt overcrowded and cramped, and the buffet menu was not the greatest, with food quality was just average.
The key strengths of this location remain its convenient setting, friendly staff, and ample parking. With some updates and improvements, it could once again live up to its former reputation.
-
1) Immediately on booking, was asked by the Hotel to do an online check in providing KYC docs - so that on arrival at hotel, room allocation will be smooth and speedy
Sadly, Mr. Dhanush at the FO insisted that we go through the whole KYC formalities once again - when asked what happened to the on-line check in, he had no reply.
All he was interested in doing was to peer into his computer screen, muttering something under his breath.
The scanner that he was trying to use to get a copy of our KYC docs was not working - more delay. His colleague standing next to him was most reluctant to help him out.
Took us all of 20 + minutes to get a room allotted.
2) The room was booked for 2 adults. Only 1 bath towel + 1 hand towel was provided.
The bath towel had an ugly red stain in one corner - obviously either unwashed and recycled or improperly washed.
The shampoo and bath gel containers were EMPTY. Other toiletries normally found in bathrooms were missing.
Had to complain few times to Housekeeping and Front Office with little effect. Only a threat of a GOOGLE review of the pathetic state of affairs in the hotel brought instant redressal of the various shortcomings. The lady looking after Housekeeping has an excuse for every shortcoming - laundry is outsourced, room boys not diligent in doing their jobs, blah blah blah
3) The swimming pool, that was to open at 6am, required a complaint to the FO before an unwilling staff came to open the pool.
The tap to operate the shower was dysfunctional. No towels are provided. No bath gel to wash off the pool water chemicals was provided.
WHAT A COME DOWN FOR A HOTEL THAT ONCE BOASTED OF SUPERIOR FACILITIES THAT ATUALLY WORKED!!!!
-
和朋友一起出游
体验当地高级饭店
一圆梦想
房间乾净整齐
食物多样好吃
还附送脚底按摩
完全物超所值
有机会再来访会考虑再下订
-
The staff are warm and friendly the environment is very beautiful the amenities perfect. One couldn’t ask for more
-
Очень нравится этот отель. Шикарный вкусный завтрак. Отличный сервис. Доброжелательный ресепшен. Приеду еще! ??
-
Stayed for three nights and enjoyed every bit of it. Age of hotel is showing but service still excellent !! Breakfast was outstanding. Will stay again, no doubt.
-
Hotel looks lovely and on the surface seems like a high quality hotel. But the service was seriously shambolic. They didn't provide hand towels in the room, we had to ask several times for them before they finally appeared. The breakfast was bizarre - noone manning the coffee station but you weren't allowed to serve yourself (it was just a push button machine). No decaffeinated tea or coffee. It took ages to receive the love station food even though the breakfast room wasn't even 1/4 full as we were very early. They agreed to book us a taxi but on reconfirmation they had no record of it, so they tried to persuade us to instead use the hotel charter vehicle for 4x the price! It's a shame, for the price we expected better service and less chaos.
-
圣玛丽大道雨树酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
-
其他咨询：+91-44-42252525 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
-
会议室在线预订
-
圣玛丽大道雨树酒店地址：泰米尔纳德邦 · 金奈 · 钦奈市中心 · 120 St. Mary's Road Alwarpet
- 免责声明：非凡国际是携程（含同程艺龙，去哪、住哪等）、Booking、Agoda、Expedia的合作伙伴， 仅为您提供网络预订服务，
您的订单将由携程、同程艺龙等合作伙伴转发给酒店，如果涉及到违约金等问题，由同程艺龙或携程扣款转交给酒店， 非凡国际并非酒店的官方网站，请您知晓。