Dear Michael,Thank you for taking the time to share your feedback. I’m glad to hear your stay was generally good, however I sincerely apologize for the frustration and disappointment you experienced regarding breakfast and the parking fee.We understand how important it is for guests to have clear and accurate information prior to arrival. I’m very sorry if breakfast was indicated during the booking process and was not provided as expected. We also apologize if the parking fee came as a surprise; this is never the experience we want our guests to have, and we regret that it felt misleading.Your comments have been shared with our leadership team so we can review how this information is being communicated on third-party sites and ensure everything is properly disclosed moving forward.Thank you again for bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a better experience in the future.
Dear Michael,Hello,Thank you for your feedback and for sharing your experience with us. We’re so happy to hear you enjoyed your room and found it clean, and we truly appreciate your kind words about our 5-star staff.We do apologize for the disappointment regarding the parking charge and the lack of complimentary breakfast. We understand how important those amenities can be when choosing a hotel, and we appreciate you bringing this to our attention.Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.