Dear Sir,Thank you for your very 'useful' comment.All our rooms have been recently renovated and the carpets on the small floors are brand new.We are sorry to hear that you did not get on with the Trouvillais, but this has nothing to do with us.You chose to make the most of our sweet 'n' savoury self-service buffet, made up of high quality local products, at the very decent price of 16 €.Next Time you should maybe choose a nearby café for a coffee / croissant at 6 dollars!
Thank you for your feedback. We do understand that the situation with the room may have caused some frustration. However, the room you booked was for two people, and we kindly ask our guests to respect the capacity of the room because any additional guests can affect the comfort and logistics of your stay. We recommend double-checking reservation details to avoid such issues.Regarding the room amenities, your comments will be taken into consideration as we continue to improve. But regarding accessibility, it’s clearly notified that there is no lift. As for our staff, we aim to provide a professional and helpful experience for all guests. We hope to have the chance to welcome you again and provide you with a better experience.