Greetings!Thank you for sharing your detailed feedback. We're glad you enjoyed our buffet breakfast, sustainability efforts, and the overall comfort of your room. However, we sincerely apologize for the long wait during check-in and the inconvenience this caused, especially on a busy occasion like Valentine's Day. We understand how valuable your time is, and we will review our staffing and check-in procedures to improve efficiency, particularly during peak periods.Regarding late checkout, we regret that we couldn't accommodate your request this time, but we appreciate your input and will take it into account as we refine our policies. Your insights are important to us, and we hope to provide a more seamless experience on your next visit.Best Regards,Jens Isaiah S. AntonioAssistant Guest Service Manager