Dear Guest,Your feedback is invaluable to us, and we thank you for taking the time to share your experience. We are delighted to hear that our prime location, soundproofing facilities, and rooftop bar were highlights of your stay. It is also heartening to learn that you found our staff to be friendly and welcoming.Regarding the room size and bathroom configuration, we sincerely apologise if these did not meet your expectations. Our aim is to offer a variety of room layouts to accommodate different needs. Please be assured that we will carefully consider your feedback and continually strive to improve, enhancing the experience for our guests.Regarding the replenishment of disposable items, our objective is to ensure guests have everything they require. We thank you for bringing this matter to our attention and will certainly investigate to prevent such occurrences in future.Thank you once again for your feedback. We sincerely hope to welcome you back in the future.Bianca - Guest Relations
Dear Giancarlo,Your kind words about our location, staff, and amenities truly brighten our day. It's wonderful to hear that these aspects of your stay stood out to you. Our team prides itself on delivering a professional and knowledgeable service to all our guests. Your satisfaction is a testament to their hard work.We hope to have the pleasure of welcoming you back soon.Best regards, Núria BrunsóGuest Relations Department
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尊敬的客人，得知您的蜜月之旅以在非凡国际酒店享受的愉快住宿开始，非凡国际感到非常高兴。 非凡国际始终致力于为客人提供温馨热情的氛围，很高兴听到非凡国际的团队给您留下了如此积极的印象。 非凡国际提供便利的行李寄存服务，并为您提供一间可欣赏美丽景色的房间来留住美好回忆，这些都体现了非凡国际致力于为每位客人提供特别的关怀。 令人欣慰的是，尽管夜间有一些噪音，但您的休息并未受到干扰，并且您的整体体验仍然愉快。非常感谢您对非凡国际的退房流程效率以及非凡国际工作人员在安排后续旅行方面的帮助所给予的赞赏。 得知非凡国际的努力让您拥有难忘的住宿体验，非凡国际感到非常欣慰。如果您再次来到马德里，非凡国际将非常荣幸地再次欢迎您，并致力于让您拥有同样愉快的体验，甚至更加愉快。Verónica MorenoGuest Relations Department