Dear Guest,Thank you for taking the time to share your detailed feedback.We’re pleased to hear that you enjoyed our South Kensington location, the convenience of the Underground nearby, and the in-room kitchen facilities. It’s also great to know that, after comparing other hotels, you chose to stay with us again.We’re sorry to hear that some aspects of your stay did not fully meet expectations, particularly regarding the bed linen, bathroom layout, and housekeeping frequency. Your comments have been shared with the team as they are invaluable in helping us improve the guest experience.We truly appreciate your feedback and look forward to welcoming you back to London.Best regards Iman Taoufik IvanovResidence Manager
Dear Guest,Thank you very much for your wonderful feedback! We’re delighted to hear that you had a very good stay and found our staff and management amazing. It’s great to know you enjoyed the convenient location with nearby transport, restaurants, and tourist attractions. Your kind words truly motivate our team, and we appreciate your special thanks. We hope to welcome you back again soon—thank you for your support and encouragement!Best regardsIman IvanovResidence Manager
Dear M3rL0t,Thank you for your kind words! We’re delighted you enjoyed the spacious apartment, convenient location near Kensington Park, and found our staff helpful. We look forward to welcoming you again soon!Best RegardsIman Taoufik IvanovResidence Manager
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location in South Kensington, with easy access to transport, Hyde Park, and the nearby museums such as the Natural History Museum and the V&A.We hope you had a memorable stay and look forward to welcoming you back in the future.Warm regards,Iman Taoufik IvanovResidence Manager
Dear CrowFish,Thank you for choosing Citadines South Kensington London and for taking the time to leave a feedback about your experience. We are delighted to see that you enjoyed our location and surroundings and made the most out of your stay with us. We will extend your kind words to our staff and we hope that we will be able to see you again for a new visit in London i the near future. We thank you again and we will see you again for your next stay with us.Kind regardsBeatrice (Acting) Assistant Residence ManagerCitadines South Kensington London
Greetings from Citadines South Kensington London,Thank you for choosing our property for your stay and taking the time to leave a review, it helps us improve our services, and we are sorry that we fell short on your expectations. The back of our building is usually quieter than the street side on Gloucester Road. We are sorry that you could still hear outside noises and had trouble to close the window. For next reservations, please do not hesitate to put in your comments to be on the top floor to avoid this inconvenience and minimise the noise from the street. Our team is always available 24h/7 to assist our guests and we will be happy to help shall you need any assistance during a future stay. So we do hope to see you again so that we can have the opportunity to offer you an improved experience and restore your faith in us.Kind regardsBeatrice(Acting) Assistant Residence Manager.
Dear Gudubuxiangjiandaoni,Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you found the location convenient and the area safe, especially for a business trip. We appreciate your honest feedback regarding the room condition and breakfast arrangement, your comments help us identify areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.Kind regards Iman Taoufik IvanovResidence Manager