Dear Renlord,Thank you for sharing your detailed feedback with us. We are glad to hear that you enjoyed the complimentary coffee and fruits in the lobby.We apologize for the inconveniences you experienced during your stay. We appreciate your comments regarding the laundry service, bathroom safety, and noise isolation. Your feedback is valuable to us, and we will address these issues to improve our guests' experience. We are sorry to hear about the disturbance caused by the neighboring guests and the slip hazard in the bathroom. Our guests' safety is of utmost importance to us, and we will take measures to ensure such incidents do not recur.Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Best regards,Alona Ivanenko / Senior Receptionist
Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you found our environment perfect and our location convenient. We are especially pleased to know that the staff provided you with excellent service. Your kind words will be shared with them and the entire team.We are grateful for your appreciation and look forward to welcoming you back to our hotel in the future.Best regards,Alona Ivanenko / Senior Receptionist
Dear Renee Lee, thank you for taking the time to leave us a review. It is disappointing to read that your experience with us was less than perfect. We always strive to provide our guests a pleasant experience and it seems that we could have done better on this occasion. I will liaise with our housekeeping team to address the issues with the cleanliness.Once again, please accept my apologies for your underwhelming experience. We hope you will give us another opportunity in the future.Kind regards,Salvatore Guttilla - Assistant Residence Manager
Dear Anzicheng, Thank you for your feedback and for giving us a perfect 5/5 rating! We're thrilled to hear that you and your friend had a great experience with us.We're glad that you found our location to be convenient. We understand the importance of choosing a centrally located place that allows easy access to various attractions and amenities. We're delighted that our location met your needs and contributed to a positive experience.Our team strives to provide excellent service and a comfortable stay for our guests. We appreciate your kind words and are delighted that we were able to meet your expectations.Thank you for choosing us, and we look forward to hosting you and your friend again in the future. If there is anything else we can assist you with, please don't hesitate to let us know. Best regards, Alona Ivanenko / Senior Receptionist