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琅勃拉邦铂尔曼酒店

Pullman Luang Prabang

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Guest（Traveling with friends） 2026-01-01
房间装修经典，有餐厅美食，有班车接送去洋人街。房间乾净，可以安心居住。
酒店回复：
Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the classic style of our rooms, the great food at our restaurant, and the convenience of our shuttle service. We're glad you had a pleasant stay and hope to welcome you back soon!Pullman Luang Prabang
Guest（Couple） 2026-01-01
I had a great experience overall. The service was friendly and professional, and the staff were always willing to help. The facilities were clean, well-maintained, and comfortable. I really enjoyed the food as well — good quality and tasty with plenty of options. I would definitely recommend this place and would happily come back again.
酒店回复：
Dear Guest,Thank you very much for sharing your wonderful feedback. We’re delighted to hear that you had a great experience and that our friendly, professional service made a positive impression. It’s also pleasing to know you enjoyed our clean and comfortable facilities, as well as the quality and variety of our food. Your recommendation truly means a lot to us. We look forward to welcoming you back again and making your next stay just as enjoyable.Pullman Luang Prabang
Guest（家庭旅游） 2026-01-01
酒店很棒。对得起这个价格。酒店真的很大,应该叫度假村。光内部稻田就有两大片。景色也很棒。有免费的接驳车，酒店内部随叫随到。早餐很丰富，很多种类。最后再説一下，酒店真的很漂亮。非常适合度假休闲。
酒店回复：
亲爱的客人:感谢您的分享！很高兴听到您在酒店的体验如此愉快。确实，这种宽敞的环境和美丽的景色是度假休闲的理想选择，尤其是内部的稻田景观，真是让人心旷神怡。免费接驳车和丰富的早餐也提升了整体的舒适感。期待您下次再来度假，享受更多美好的时光！此致敬礼琅勃拉邦铂尔曼酒店
Guest（Family） 2025-12-01
This was my third stay at Pullman Luang Prabang in 2025 (the previous visit was several months ago). The grounds remain attractive and the setting outside town is relaxing in theory, but several aspects of this stay did not match the standard of my earlier visits . Food & beverage changes The menu appears to have been revamped since my last stay, and the previous dessert display at the bar is gone. While others in my group were generally satisfied with their dishes, my Pad Thai was of poor quality (with clumped noodles and an off taste), and the new carrot cake dessert was not to my liking (to put it mildly). Dining logistics & bar policy When we arrived around 1 p.m. on a Monday, the main restaurant was being cleaned, with no tables available and no advance notice that it would be unavailable at that time. We were seated instead in the bar/lobby area, which was not what we had planned after traveling and expecting a proper lunch. In the evenings, the restaurant only served beer and wine; cocktails required going to the bar counter in person, and a Negroni requested one night was ultimately not available. Their cocktail selection is in fact quite limited. Communication & WhatsApp usage Guests are provided with a WhatsApp number described as being for “any” questions, which gives the impression of direct access to the front desk. When I used it to report a room issue, the reply explained that this channel is actually for Reservations and advised me to call the front desk instead, which felt inconsistent with how it had been presented (although they did still assist). Room condition & maintenance Of the two rooms booked, one had a noticeable odor that persisted throughout the stay. The in-room safe in that same room did not function properly; maintenance reset it and it worked briefly, but the error returned within a few minutes, so I ended up using the safe in the other room. Noise & atmosphere Although the property is located about 15 minutes from the city center and is positioned as a relaxing getaway, music from nearby (outside the hotel) could be heard clearly from the pool area on multiple occasions. This clashed with the quiet resort feel at times. Pullman Luang Prabang was previously one of my preferred options in LP, but this stay felt less consistent and polished compared to earlier visits.
酒店回复：
Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Luang Prabang, and for choosing to stay with us for the third time. We truly appreciate your continued support and loyalty.We are pleased to know that you continue to enjoy our grounds and the peaceful setting of the resort. However, we sincerely regret that several aspects of your stay did not meet the standards you experienced during your previous visits. Please accept our apologies for the inconsistencies you encountered.Regarding food and beverage, we are sorry to hear that the recent menu changes did not meet your expectations, particularly the quality of the Pad Thai and the dessert selection. Your comments have been shared with our culinary team for review, as maintaining consistent quality is very important to us.Concerning dining arrangements and bar service, we apologize for the inconvenience caused by the temporary closure of the main restaurant at lunchtime without prior notice. We understand how disappointing this must have been after your journey. Your feedback on the limited cocktail availability and service process has also been noted and will be reviewed by our management team.With respect to communication, thank you for bringing to our attention the confusion regarding the WhatsApp contact. We agree that this should be communicated more clearly, and we will work on improving how this service is presented to ensure a smoother guest experience.We are also very sorry about the room odor and the malfunctioning in-room safe. While our team attempted to resolve these issues, it is clear that the outcome was not satisfactory. This has been addressed with our maintenance and housekeeping teams for further follow-up.Regarding noise, we regret that external music impacted the tranquil atmosphere you were expecting. While some factors are beyond our direct control, we will continue to explore ways to minimize such disturbances.It is disappointing to learn that this stay felt less polished compared to your earlier experiences, especially as Pullman Luang Prabang has been one of your preferred choices in Luang Prabang. Your feedback has been shared with our leadership team and will be used constructively to improve consistency and service quality.We truly hope to have the opportunity to welcome you back in the future and to provide an experience that fully reflects our usual standards.Warm regards,Management TeamPullman Luang Prabang
Guest（Couple） 2025-12-01
The hotel was clean but it’s far from the main attraction but they do have a shuttle service which is good.
酒店回复：
Dear Guest,Thank you for sharing your feedback with us. We are pleased to know that you found the hotel clean and appreciated our shuttle service, which we provide to help guests travel more conveniently to the main attractions.While our location offers a quieter and more relaxing environment, we understand that distance can be a concern, and we are glad the shuttle service was helpful during your stay.We truly appreciate your comments and hope to have the pleasure of welcoming you back again in the future.Kind regards,Pullman Luang Prabang
Guest（Family） 2025-12-01
Staff are overeffusively warm and attentive. They treated our daughter like a long-lost friend. It's a comfortable and luxurious resort making for a memorable stay. Breakfast is also top notch.
酒店回复：
Dear Guest,Thank you so much for your wonderful feedback! We’re truly delighted to hear that our team made you and your daughter feel so warmly welcomed. Creating a caring and memorable experience for families is very important to us, and it means a lot to know that you found the resort both comfortable and luxurious. We’re also pleased that you enjoyed our breakfast. We look forward to welcoming you and your family back for another memorable stay!Pullman Luang Prabang
Guest（与好友旅游） 2025-12-01
环境特别好，服务也很棒，餐厅吃的做的很好，价格也不贵，特别感谢会中文的工作人员，入住游完都很方便，酒店租了摩托车出行很好玩，非常棒的旅行体验
酒店回复：
亲爱的客人:感谢您的好评与分享！??非常高兴得知您喜欢非凡国际的环境与服务，也很开心餐厅的出品和价格让您满意。能够为您提供中文服务、让您的入住和出行更加方便，是非凡国际的荣幸。您选择骑摩托车探索周边一定是一次很有趣的体验！期待在不久的将来再次欢迎您的到来，祝您旅途愉快！顺祝安康，琅勃拉邦铂尔曼酒店
Guest（独自旅游） 2025-12-01
房间宽敞舒适，酒店环境幽雅，是多栋度假村，比市中心的酒店清净多了，而且还有免费巴士到市中心邮局。Wendy的服务很好，中文和英语服务都很到位，没有语言障碍。总体推荐。
酒店回复：
亲爱的客人:很高兴您喜欢非凡国际宽敞舒适的客房和安静幽雅的度假式环境，也感谢您提到酒店相较市中心更加清净这一点。免费巴士能够方便您前往市中心邮局，非凡国际也非常高兴这项服务为您的出行带来了便利。特别感谢您对 Wendy 的认可！她能够提供中英文双语服务，帮助宾客顺畅沟通，是非凡国际团队中非常重要的一员。您的肯定对她来説是极大的鼓励。再次感谢您的推荐，期待在不久的将来能再次欢迎您光临，祝您一切顺心！琅勃拉邦铂尔曼酒店
Guest（情侣） 2025-12-01
我和家人在这里度过了2025年的平安夜和圣诞夜，非常喜欢这里安静的田园氛围。酒店老而不旧，房间设施良好，无异味。工作人员开电瓶车帮助你运送行李或者提供酒店内的接送。十二月天气较凉，不适合户外游泳，但健身房设施不错。酒店有班车前往夜市入口邮局，1-2小时一班。餐厅出品在线，有中西老多种菜系，价格合理。房间隔音效果不好，韩国旅行团喝酒打牌和中国情侣因怀疑女方出轨彻夜吵架，让非凡国际两个晚上都无法好好休息。
酒店回复：
亲爱的客人:感谢您选择在2025年平安夜与圣诞夜期间下榻非凡国际酒店，并抽出宝贵时间与非凡国际分享如此详细的入住体验。非凡国际非常高兴得知您和家人喜爱酒店安静的田园氛围，并对房间整体维护情况、设施条件、餐饮出品以及酒店内部接送和班车服务给予了肯定。非凡国际尤其欣慰您对酒店“老而不旧”的评价，以及对客房无异味、设施良好和健身房条件的认可。同时，也感谢您对餐厅多元化菜系和合理价格的肯定，这对非凡国际团队来説是极大的鼓励。对于您在入住期间因其他住客夜间喧哗而未能得到良好休息的情况，非凡国际在此向您致以诚挚的歉意。非凡国际非常理解安静舒适的休息环境对假期体验的重要性。您关于房间隔音和夜间噪音管理的反馈已第一时间转达至酒店管理团队，非凡国际将认真评估并加强相关管理措施，以尽力避免类似情况再次发生。再次感谢您宝贵而中肯的意见。您的反馈对非凡国际持续提升服务品质至关重要。非凡国际衷心希望未来能再次欢迎您和家人的到来，并为您提供更加安静、舒适的入住体验。此致敬礼琅勃拉邦铂尔曼酒店
Guest（情侣） 2025-10-01
Fantastic hotel. The rooms are clean and the hotel grounds are very beautiful centred around rice terraces. The only downside is that the hotel is a bit far from the town centre - though there is a shuttle service provided which makes up for it.
酒店回复：
Dear Guest,Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our clean rooms and the beautiful surroundings of the rice terraces. We appreciate your understanding regarding the distance from the town centre, and we’re glad that our shuttle service was convenient for you. Your feedback means a lot to us and helps us continue improving. We look forward to welcoming you back soon!Warm regards,Pullman

琅勃拉邦铂尔曼酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+856-71-211112 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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琅勃拉邦铂尔曼酒店地址：琅勃拉邦省 · 琅勃拉邦 · 普默克路 · Ban Pong Wah

琅勃拉邦铂尔曼酒店 ◎ Pullman Luang Prabang
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琅勃拉邦铂尔曼酒店

客户评价 由实住客人提供的真实点评

Guest（Traveling with friends） 2026-01-01

Guest（Couple） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（Family） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Family） 2025-12-01

Guest（与好友旅游） 2025-12-01

Guest（独自旅游） 2025-12-01

Guest（情侣） 2025-12-01

Guest（情侣） 2025-10-01

客户评价由实住客人提供的真实点评