首頁 >> 瑯勃拉邦鉑爾曼酒店

瑯勃拉邦鉑爾曼酒店

Pullman Luang Prabang

ENGLISH | 簡體中文 | 繁體中文

Guest（Traveling with friends） 2026-01-01
房間裝修經典，有餐廳美食，有班車接送去洋人街。房間乾凈，可以安心居住。
酒店回復：
Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the classic style of our rooms, the great food at our restaurant, and the convenience of our shuttle service. We're glad you had a pleasant stay and hope to welcome you back soon!Pullman Luang Prabang
Guest（Couple） 2026-01-01
I had a great experience overall. The service was friendly and professional, and the staff were always willing to help. The facilities were clean, well-maintained, and comfortable. I really enjoyed the food as well — good quality and tasty with plenty of options. I would definitely recommend this place and would happily come back again.
酒店回復：
Dear Guest,Thank you very much for sharing your wonderful feedback. We’re delighted to hear that you had a great experience and that our friendly, professional service made a positive impression. It’s also pleasing to know you enjoyed our clean and comfortable facilities, as well as the quality and variety of our food. Your recommendation truly means a lot to us. We look forward to welcoming you back again and making your next stay just as enjoyable.Pullman Luang Prabang
Guest（家庭旅游） 2026-01-01
酒店很棒。對得起這個價格。酒店真的很大,應該叫度假村。光內部稻田就有兩大片。景色也很棒。有免費的接駁車，酒店內部隨叫隨到。早餐很豐富，很多種類。最后再説一下，酒店真的很漂亮。非常適合度假休閑。
酒店回復：
親愛的客人:感謝您的分享！很高興聽到您在酒店的體驗如此愉快。確實，這種寬敞的環境和美麗的景色是度假休閑的理想選擇，尤其是內部的稻田景觀，真是讓人心曠神怡。免費接駁車和豐富的早餐也提升了整體的舒適感。期待您下次再來度假，享受更多美好的時光！此致敬禮瑯勃拉邦鉑爾曼酒店
Guest（Family） 2025-12-01
This was my third stay at Pullman Luang Prabang in 2025 (the previous visit was several months ago). The grounds remain attractive and the setting outside town is relaxing in theory, but several aspects of this stay did not match the standard of my earlier visits . Food & beverage changes The menu appears to have been revamped since my last stay, and the previous dessert display at the bar is gone. While others in my group were generally satisfied with their dishes, my Pad Thai was of poor quality (with clumped noodles and an off taste), and the new carrot cake dessert was not to my liking (to put it mildly). Dining logistics & bar policy When we arrived around 1 p.m. on a Monday, the main restaurant was being cleaned, with no tables available and no advance notice that it would be unavailable at that time. We were seated instead in the bar/lobby area, which was not what we had planned after traveling and expecting a proper lunch. In the evenings, the restaurant only served beer and wine; cocktails required going to the bar counter in person, and a Negroni requested one night was ultimately not available. Their cocktail selection is in fact quite limited. Communication & WhatsApp usage Guests are provided with a WhatsApp number described as being for “any” questions, which gives the impression of direct access to the front desk. When I used it to report a room issue, the reply explained that this channel is actually for Reservations and advised me to call the front desk instead, which felt inconsistent with how it had been presented (although they did still assist). Room condition & maintenance Of the two rooms booked, one had a noticeable odor that persisted throughout the stay. The in-room safe in that same room did not function properly; maintenance reset it and it worked briefly, but the error returned within a few minutes, so I ended up using the safe in the other room. Noise & atmosphere Although the property is located about 15 minutes from the city center and is positioned as a relaxing getaway, music from nearby (outside the hotel) could be heard clearly from the pool area on multiple occasions. This clashed with the quiet resort feel at times. Pullman Luang Prabang was previously one of my preferred options in LP, but this stay felt less consistent and polished compared to earlier visits.
酒店回復：
Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Luang Prabang, and for choosing to stay with us for the third time. We truly appreciate your continued support and loyalty.We are pleased to know that you continue to enjoy our grounds and the peaceful setting of the resort. However, we sincerely regret that several aspects of your stay did not meet the standards you experienced during your previous visits. Please accept our apologies for the inconsistencies you encountered.Regarding food and beverage, we are sorry to hear that the recent menu changes did not meet your expectations, particularly the quality of the Pad Thai and the dessert selection. Your comments have been shared with our culinary team for review, as maintaining consistent quality is very important to us.Concerning dining arrangements and bar service, we apologize for the inconvenience caused by the temporary closure of the main restaurant at lunchtime without prior notice. We understand how disappointing this must have been after your journey. Your feedback on the limited cocktail availability and service process has also been noted and will be reviewed by our management team.With respect to communication, thank you for bringing to our attention the confusion regarding the WhatsApp contact. We agree that this should be communicated more clearly, and we will work on improving how this service is presented to ensure a smoother guest experience.We are also very sorry about the room odor and the malfunctioning in-room safe. While our team attempted to resolve these issues, it is clear that the outcome was not satisfactory. This has been addressed with our maintenance and housekeeping teams for further follow-up.Regarding noise, we regret that external music impacted the tranquil atmosphere you were expecting. While some factors are beyond our direct control, we will continue to explore ways to minimize such disturbances.It is disappointing to learn that this stay felt less polished compared to your earlier experiences, especially as Pullman Luang Prabang has been one of your preferred choices in Luang Prabang. Your feedback has been shared with our leadership team and will be used constructively to improve consistency and service quality.We truly hope to have the opportunity to welcome you back in the future and to provide an experience that fully reflects our usual standards.Warm regards,Management TeamPullman Luang Prabang
Guest（Couple） 2025-12-01
The hotel was clean but it’s far from the main attraction but they do have a shuttle service which is good.
酒店回復：
Dear Guest,Thank you for sharing your feedback with us. We are pleased to know that you found the hotel clean and appreciated our shuttle service, which we provide to help guests travel more conveniently to the main attractions.While our location offers a quieter and more relaxing environment, we understand that distance can be a concern, and we are glad the shuttle service was helpful during your stay.We truly appreciate your comments and hope to have the pleasure of welcoming you back again in the future.Kind regards,Pullman Luang Prabang
Guest（Family） 2025-12-01
Staff are overeffusively warm and attentive. They treated our daughter like a long-lost friend. It's a comfortable and luxurious resort making for a memorable stay. Breakfast is also top notch.
酒店回復：
Dear Guest,Thank you so much for your wonderful feedback! We’re truly delighted to hear that our team made you and your daughter feel so warmly welcomed. Creating a caring and memorable experience for families is very important to us, and it means a lot to know that you found the resort both comfortable and luxurious. We’re also pleased that you enjoyed our breakfast. We look forward to welcoming you and your family back for another memorable stay!Pullman Luang Prabang
Guest（與好友旅游） 2025-12-01
環境特別好，服務也很棒，餐廳吃的做的很好，價格也不貴，特別感謝會中文的工作人員，入住游完都很方便，酒店租了摩托車出行很好玩，非常棒的旅行體驗
酒店回復：
親愛的客人:感謝您的好評與分享！??非常高興得知您喜歡非凡国际的環境與服務，也很開心餐廳的出品和價格讓您滿意。能夠為您提供中文服務、讓您的入住和出行更加方便，是非凡国际的榮幸。您選擇騎摩托車探索周邊一定是一次很有趣的體驗！期待在不久的將來再次歡迎您的到來，祝您旅途愉快！順祝安康，瑯勃拉邦鉑爾曼酒店
Guest（獨自旅游） 2025-12-01
房間寬敞舒適，酒店環境幽雅，是多棟度假村，比市中心的酒店清凈多了，而且還有免費巴士到市中心郵局。Wendy的服務很好，中文和英語服務都很到位，沒有語言障礙。總體推薦。
酒店回復：
親愛的客人:很高興您喜歡非凡国际寬敞舒適的客房和安靜幽雅的度假式環境，也感謝您提到酒店相較市中心更加清凈這一點。免費巴士能夠方便您前往市中心郵局，非凡国际也非常高興這項服務為您的出行帶來了便利。特別感謝您對 Wendy 的認可！她能夠提供中英文雙語服務，幫助賓客順暢溝通，是非凡国际團隊中非常重要的一員。您的肯定對她來説是極大的鼓勵。再次感謝您的推薦，期待在不久的將來能再次歡迎您光臨，祝您一切順心！瑯勃拉邦鉑爾曼酒店
Guest（情侶） 2025-12-01
我和家人在這里度過了2025年的平安夜和圣誕夜，非常喜歡這里安靜的田園氛圍。酒店老而不舊，房間設施良好，無異味。工作人員開電瓶車幫助你運送行李或者提供酒店內的接送。十二月天氣較涼，不適合戶外游泳，但健身房設施不錯。酒店有班車前往夜市入口郵局，1-2小時一班。餐廳出品在線，有中西老多種菜系，價格合理。房間隔音效果不好，韓國旅行團喝酒打牌和中國情侶因懷疑女方出軌徹夜吵架，讓非凡国际兩個晚上都無法好好休息。
酒店回復：
親愛的客人:感謝您選擇在2025年平安夜與圣誕夜期間下榻非凡国际酒店，并抽出寶貴時間與非凡国际分享如此詳細的入住體驗。非凡国际非常高興得知您和家人喜愛酒店安靜的田園氛圍，并對房間整體維護情況、設施條件、餐飲出品以及酒店內部接送和班車服務給予了肯定。非凡国际尤其欣慰您對酒店“老而不舊”的評價，以及對客房無異味、設施良好和健身房條件的認可。同時，也感謝您對餐廳多元化菜系和合理價格的肯定，這對非凡国际團隊來説是極大的鼓勵。對于您在入住期間因其他住客夜間喧嘩而未能得到良好休息的情況，非凡国际在此向您致以誠摯的歉意。非凡国际非常理解安靜舒適的休息環境對假期體驗的重要性。您關于房間隔音和夜間噪音管理的反饋已第一時間轉達至酒店管理團隊，非凡国际將認真評估并加強相關管理措施，以盡力避免類似情況再次發生。再次感謝您寶貴而中肯的意見。您的反饋對非凡国际持續提升服務品質至關重要。非凡国际衷心希望未來能再次歡迎您和家人的到來，并為您提供更加安靜、舒適的入住體驗。此致敬禮瑯勃拉邦鉑爾曼酒店
Guest（情侶） 2025-10-01
Fantastic hotel. The rooms are clean and the hotel grounds are very beautiful centred around rice terraces. The only downside is that the hotel is a bit far from the town centre - though there is a shuttle service provided which makes up for it.
酒店回復：
Dear Guest,Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our clean rooms and the beautiful surroundings of the rice terraces. We appreciate your understanding regarding the distance from the town centre, and we’re glad that our shuttle service was convenient for you. Your feedback means a lot to us and helps us continue improving. We look forward to welcoming you back soon!Warm regards,Pullman

瑯勃拉邦鉑爾曼酒店預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

其他咨詢：+856-71-211112 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
會議室在線預訂

瑯勃拉邦鉑爾曼酒店地址：瑯勃拉邦省 · 瑯勃拉邦 · 普默克路 · Ban Pong Wah

瑯勃拉邦鉑爾曼酒店 ◎ Pullman Luang Prabang
關于非凡国际

免責聲明：非凡国际是攜程（含同程藝龍，去哪、住哪等）、Booking、Agoda、Expedia的合作伙伴，僅為您提供網絡預訂服務，您的訂單將由攜程、同程藝龍等合作伙伴轉發給酒店，如果涉及到違約金等問題，由同程藝龍或攜程扣款轉交給酒店，非凡国际并非酒店的官方網站，請您知曉。

非凡国际

瑯勃拉邦鉑爾曼酒店

客戶評價 由實住客人提供的真實點評

Guest（Traveling with friends） 2026-01-01

Guest（Couple） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（Family） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Family） 2025-12-01

Guest（與好友旅游） 2025-12-01

Guest（獨自旅游） 2025-12-01

Guest（情侶） 2025-12-01

Guest（情侶） 2025-10-01

客戶評價由實住客人提供的真實點評