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費城帕洛瑪金普頓酒店

Kimpton HOTEL PALOMAR PHILADELPHIA by IHG

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Guest（Business traveler） 2026-02-01
Lovely, kind, helpful front desk staff! Rooms are very spacious and clean. Great location. It was extraordinarily cold outside so it took a very long time to get hot water and decent heat in the room, but other than that, we had a great stay and would stay again!
酒店回復：
We appreciate your feedback.
Guest（Traveling with friends） 2026-02-01
The room was nice and spacious - Akira, my front office clerk, was nice enough to upgrade my bed as well. I'd definitely stay again for a longer trip.
酒店回復：
Thank you so much for the awesome feedback. I am glad Akira was able to help make your stay more enjoyable , we look forward to hosting you again.
Guest（Business traveler） 2026-02-01
Elevators were not working, my tv remote had to be replaced. The room key did not work. The valet was too expensive!
酒店回復：
We appreciate your feedback.
Guest（Business traveler） 2026-02-01
Great room with confortable beds and linens, as well as ample bathroom. The lobby area could benefit from some TLC. Good breakfast at in-house restaurant. Excellent location walking distance to everywhere. I wil return.
酒店回復：
Thank you so much for your amazing response. We appreciate the wonderful feedback.
Guest（其他） 2026-02-01
Usually, I have a really good experience at this hotel, but not this time. The whole point of me booking the room with the jetted tub is to infect be able to use the tub. At the end of the night when I realized that the tub did not in fact work properly and did not drain so you couldn’t get the dirty water out. I complained to the front desk and the complaint seem to fall on deaf ears.
酒店回復：
Thank you for your feedback. We will be addressing your concerns.
Guest（商務非凡国际） 2026-01-01
I stayed in this hotel for an interview in Philadelphia. At 0130 the night before my interview, I awoke to a high pitched, shrill, constant noise. This noise persisted for about 20-30 minutes. I called the front desk and they sent someone up to evaluate, by which point the noise had stopped. They suggested it was due to "electrical wiring" and did not have a solution for this overnight. My only options were to move room or to hope it didn't come back. I opted for the latter, but the noise came back around 0200 and wouldn't stop. Ultimately I had to completely move room at about 0230 the night before an interview, and no one even offered to help me carry my belongings through the hallway at nearly 3am. I got about 2 hours of sleep before my interview. The compensation I was offered was to waive the "amenity fee" (which is a scam to begin with) but I accepted. On checkout, they still tried to charge me the amenity fee, saying that because I had "used the benefits" by going to the restaurant, I should essentially still have to pay, though ultimately I was able to get them to comp the amenity fee. Overall, I understand some things are beyond hotels' control but the customer service was completely devoid of any regard for what I had to deal with, and I felt nickeled-and-dimed by what claims to be a 4 star hotel. Disappointing and would recommend to stay elsewhere
酒店回復：
Hello Cerise, I appreciate your feedback and please accept our apologies for this incident. Please, give us a chance to make this right with you, and hope you can give us a call at 215-563-5006. Kindly ask for the Front Office Manager. Once again we are very sorry for this experience, and hope to talk to you soon.Kimpton Hotel Palomar - Philadelphia
Guest（其他） 2026-01-01
I wasn’t going to leave a review but since you insist, I really was not thrilled with having to wait two hours to check in. The check in time was 3pm, and upon arrival my girlfriend and I were informed that the room was not ready. We were told that there was no estimate on when the room would be ready, but that I would receive a text notifying me when the room was ready. I received no such text. Shortly after 5pm I asked the front desk worker where I could use the restroom, and was only then told that the room was in fact ready. Based on the reviews I read, this is a pretty common experience lately. However I did receive a text making sure I was leaving on time!
酒店回復：
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not fully meet your expectations, and we truly appreciate you bringing these concerns to our attention. We value all guest feedback as it helps us continue to improve. We do hope you might consider giving us another opportunity in the future to provide you with a more positive and comfortable stay.
Guest（Other） 2026-01-01
Checkin/out perfect. Ambiance and decor were lovely. Room quiet, loved the big tub, food and drinks in restaurant generous and wonderful proportion and yummy
酒店回復：
Thank you for your feedback. We hope to see you again soon.
Guest（Family） 2026-01-01
Room was spotless, staff very friendly and helpful a the location was perfect for wandering around Philly. Highly recommend given price point
酒店回復：
We appreciate your feedback.
Guest（Family） 2026-01-01
Price was much higher then expected upon check in. Room had a nice view of center city. Bathroom layout was awkward and I could not reach the hair dryer above the sink. Lights flickered, outlets were in the worse places in terms of hair appliances, sheets were discolored and rings from drinks seems to be on every surface. Other then that seemed very clean just damaged from past messes. Room did not come with robes and slippers. Staff was super kind but be aware cleaning comes very early. Heard from fellow guests the restaurant was very good.
酒店回復：
Thanks for staying with us. We appreciate your feedback! I looked at your reservation the amount collected at check in included your room & tax along with the incidental hold of $75 that returns back to your credit card. Please allow us time to address the concerns of the room conditions. Again, we sincerely appreciate your feedback.

費城帕洛瑪金普頓酒店預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

其他咨詢：+1-215-5635006 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
會議室在線預訂

費城帕洛瑪金普頓酒店地址：賓夕法尼亞州 · 費城 · 費城市中心 · 117 South 17th Street

費城帕洛瑪金普頓酒店 ◎ Kimpton HOTEL PALOMAR PHILADELPHIA by IHG
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費城帕洛瑪金普頓酒店

客戶評價 由實住客人提供的真實點評

Guest（Business traveler） 2026-02-01

Guest（Traveling with friends） 2026-02-01

Guest（Business traveler） 2026-02-01

Guest（Business traveler） 2026-02-01

Guest（其他） 2026-02-01

Guest（商務非凡国际） 2026-01-01

Guest（其他） 2026-01-01

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

客戶評價由實住客人提供的真實點評