Dear Guest,Firstly, Thank you for your feedback. We appreciate you for taking the time to write your experience. We always strive to deliver the best experience to our guests and its very unpleasant to learn that you didn't enjoy your time here. Apologies for all the inconvenience, we have forwarded the encounter to the respective department and aim to fix it ASAP. Hope to serve you better in the future.Thanks & Regards,Ipsita BeheraReception manager