Reply from the property：Dear Guest, Thank you so much for your confidence in Hospes Hotels. We are delighted reading you have enjoyed your stay with us, stating about our beautiful hotel. We do appreciate your so kind and positive words recommending us. It will be a pleasure to welcome you back at Hospes Hotels. Yours Faithfully, Alberto Pérez - Hotel GM
Dear Guest, Thank you so much for your confidence in Hospes Hotels. We are sorry for not matching all your expectations during your stay, especially reception service. Our sincere apologies for that. We do appreciate you have let us known about these issues to improve. It will be a pleasure to welcome you back at Hospes Hotels. Yours Faithfully, Alberto Pérez - Hotel GM