Dear Rui,Thank you for choosing HOTEL10 Montréal for your first visit to the city! We’re delighted to hear that our location made it easy for you to explore and enjoy the nearby cafés and attractions. It’s also wonderful to know that you found the service smooth throughout your stay. We hope this was the start of many great memories in Montréal and would love to welcome you back again soon!Best regards and Happy New Year!
Dear Kristi,Thank you for sharing your feedback with us.We’re glad to hear that you enjoyed our fantastic location and found your room clean and comfortable. Being close to Rue Saint-Laurent and downtown is something many of our guests truly appreciate.We’re sorry to hear about your disappointment regarding the bar being closed during the Christmas period. We understand how this may have impacted your stay, and we sincerely appreciate your understanding during the holiday schedule. Your comments are valuable and will be shared with our team as we continue to improve the guest experience.We hope to have the pleasure of welcoming you back to HOTEL10 Montréal in the future for an even better stay.Kind regards,
Dear Nikki,Thank you so much for your fantastic review!We’re delighted to hear that you enjoyed the cleanliness and spaciousness of your room and we’re especially glad you noticed the little details like the floor mat for snowy boots. It’s great to know our location made getting around Montréal easy and convenient, and that our team helped make your stay even more enjoyable.Your kind words truly mean a lot to us, and we would be absolutely thrilled to welcome you back to HOTEL10 Montréal anytime. Looking forward to your next stay!Warm regards,
Hello,Thank you for taking the time to share your feedback and for highlighting our quick and smooth customer service. We truly appreciate it.We’re sorry to hear about the inconvenience regarding the slippers and bottled water during your stay. Unfortunately, slippers can occasionally be out of stock, and we apologize that this impacted your experience. Your comments help us identify areas where we can improve.Regarding the water, HOTEL10 is committed to sustainability through our green initiatives. As part of this effort, we provide a filtered water fountain located in the hotel lobby, where guests are welcome to refill their own bottles at any time. This allows us to reduce single-use plastic while still ensuring access to clean, filtered drinking water. We understand this may not have been clearly communicated, and we’ll work on making this information more visible for future guests.We truly value your feedback and hope to have the opportunity to welcome you again for an even better stay next time.Kind regards,
Dear Mrs. Benazera,Thank you for taking the time to share your feedback. We are pleased to hear that you found the room clean and comfortable, and that you enjoyed the Nespresso coffee.We are truly sorry to learn about the cold temperature in the room and the infiltration near the window. This does not reflect the level of comfort we aim to provide. Our maintenance team will check the window and improve the insulation to prevent this issue from happening again.We also appreciate your comment regarding the bedding. Your comfort is very important to us, and we will ensure more suitable options are available for cooler nights.We hope to have the pleasure of welcoming you back for a fully satisfying stay.Kind regards,
Bonjour Mme.Bolduc,Merci d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous. Nous sommes ravis que notre emplacement au c?ur de Montréal ait contribué positivement à votre visite.Nous sommes toutefois désolés d’apprendre que certains aspects n’ont pas été à la hauteur de vos attentes, notamment les heures d’ouverture du bar, la simplicité de la chambre et votre expérience avec notre service de voiturier. Soyez assurée que vos commentaires ont été transmis aux équipes concernées afin d’améliorer la qualité de nos services et de mieux répondre aux besoins de nos clients.Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience pleinement satisfaisante.Cordialement,
Dear Mr. Chen,Thank you for your feedback. We apologize that housekeeping didn’t meet your expectations and will use your comments to improve. We hope to welcome you back and provide a better experience.Sincerely,