尊敬的客人您好！特别感谢您坦诚分享入住体验，您提到的细节对非凡国际很有价值。小黄同志“有求必应”的服务很贴心，房间宽敞且基本设施够用，能满足入住需求非凡国际很欣慰；不过酒店在半山腰、周边吃饭需到3公里外，后续非凡国际会整理餐饮指引，早餐过于简单、荤菜少，以及现场包饺子是为中午准备的情况，也会反馈给餐饮团队优化。后续非凡国际会努力改进这些细节，盼着您下次再来有更周全的体验，衷心祝您往后出行少些不便，多些顺心，走到哪都能遇着舒心事儿！
尊敬的客人您好！特别感谢您坦诚分享入住体验，您的反馈对非凡国际精准改进很重要。工作人员热情用心，及时帮您将双床换成大床以满足孩子需求，这份贴心服务能让您满意非凡国际很欣慰，也会继续保持；不过这次有让您失望的地方非凡国际深感抱歉——国庆下雨潮湿导致地毯有霉味，后续会立刻加强房间通风除湿与地毯清洁，而马桶、沙发陈旧、桌面卫生不到位及吹风机老旧的问题，也暴露了非凡国际的维护漏洞，非凡国际会马上排查更新以匹配酒店定位。虽有遗憾，但非凡国际真心希望后续改进后，您能再给非凡国际一次证明的机会，衷心祝您生活顺意！
Dear guest, thank you for choosing to stay at Qingdao Haitian Shiyuan Hotel and sharing your valuable feedback. We have carefully noted your comments regarding the breakfast buffet and room conditions, and we sincerely apologize for any shortcomings. Our service team is committed to enhancing the guest experience through continuous refinement of services and facilities, aiming to provide a more satisfactory stay. Your input is vital for our progress, and we look forward to demonstrating improvements upon your next visit. Wishing you all the best and a pleasant life!
Dear Guest, Thank you so much for sharing your detailed stay experience with us! We’re thrilled to hear that you found the room spacious and quiet, and that our service met your expectations—we’re also glad you enjoyed our on-site restaurant, with its great value, delicious food, and generous portions. It’s wonderful to know that our convenient location near Laoshan made your next-day trip easier too. We sincerely apologize for the inconvenience caused by the lack of nearby restaurants and amenities, as well as the disappointment of finding the Auto Museum closed on Monday (its weekly day off). Moving forward, we will compile information about nearby dining options and convenience stores to share with our guests, and we will also proactively inform visitors about the operating hours of nearby attractions in advance. We look forward to welcoming you back again soon. Wishing you a wonderful day!
尊敬的客人您好！非常感谢您如此细致的好评！很高兴您能感受到房间的干净整洁、设施的齐全便捷 —— 无论是房间里的冰箱，还是楼下的游泳池、健身房，以及丰盛的早餐，都是非凡国际希望为您提供的舒适体验；周边安静无噪音的环境，也能让您更好地放松休憩。特别感谢您对客户经理 April 小马贴心服务的认可，非凡国际会第一时间把这份表扬转达给她，也很开心她为您安排的房间能让您满意。非凡国际会继续坚守这份品质，随时欢迎您的再次光临，祝您生活愉快！
尊敬的客人您好！感谢您的细致反馈！特别认可您对前厅部 April 马的肯定，她关注宾客需求、积极解决问题的态度非常出色，非凡国际会第一时间转达您的感谢与表扬，并鼓励团队以她为榜样。关于设施，非凡国际清楚虽配套齐全但因年份略久需提升；卫生方面您指出的细节抹尘问题，非凡国际深表歉意，已立即反馈保洁团队加强管理。再次感谢您的坦诚建议，期待下次为您提供更完善的体验，祝您一切顺利！
尊敬的客人您好！非常感谢您特意为活动选择非凡国际世园酒店，并分享细致的入住体验！前台小李Lumi小姐姐全程微笑协助您搬运行李、整理行李，还为您送上入住水果，这份贴心服务能获得您“服务满分”的认可，非凡国际由衷开心，会第一时间将您的感谢转达给她；同时也很欣慰，即便酒店风格偏老派，但其优质的吃住体验、便捷的取电卡供电设计，以及周边优美的崂山风景，都为您的入住增添了舒心感。您因活动而来的选择非凡国际格外珍视，未来会继续坚守品质、优化细节，衷心期待您的再次光临，祝您生活顺遂，旅途愉快！
Dear Guest, Thank you so much for sharing your stay experience with us! We’re really delighted that you and your family had a great time during your visit. We truly appreciate your feedback on the breakfast—we apologize that it didn’t live up to your expectations. Our team will promptly look into ways to improve the breakfast options, quality, and service to make it better for all our guests. We look forward to welcoming you and your family back again soon. Wishing you all the best!
尊敬的客人您好！特别感谢您和孩子选择海天世园酒店，更感谢这份五星好评带来的温暖！知道免费升级让您满意，酒店完善的设施、周到的服务和丰盛的早餐，能为孩子参加“李宁杯”的行程添一份放松，非凡国际打心底里高兴——毕竟带孩子参赛难免忙碌，能让您在这里歇脚时倍感舒心，正是非凡国际的心愿。期待孩子比赛顺利，也盼着下次还能为您和孩子服务，祝您们一切顺意，生活愉快！
Dear Guest,We are truly sorry to hear about the unpleasant experience you had during your stay, as every guest, regardless of their background, is equally valued at our hotel, and respecting all visitors is a core principle of our service. We take your feedback very seriously—from the rude behavior of the check-in staff, the lack of assistance with luggage, the inconvenience caused by the room lights and insufficient towels, to the issues with breakfast and the unpleasant interactions you encountered. It is unacceptable that you felt disrespected, and we sincerely apologize for making you feel this way. We will immediately conduct comprehensive training for our staff to strengthen their service awareness, communication skills, and ability to handle guest needs with patience and professionalism, while also reviewing and improving our room amenities and breakfast services to ensure they meet the expectations we advertise. We were particularly glad to hear that you enjoyed the gym, as we’ve worked hard to equip it with everything guests might need, and that the pool brought you joy—these are details we take pride in, and your appreciation means a lot to us. The fact that you, as a long-time member of trip.com, left feeling let down is particularly regrettable, and we hope you can give us another chance to show you the standard of service we strive to provide.Sincerely,