尊敬的客人您好！特別感謝您坦誠分享入住體驗，您提到的細節對非凡国际很有價值。小黃同志“有求必應”的服務很貼心，房間寬敞且基本設施夠用，能滿足入住需求非凡国际很欣慰；不過酒店在半山腰、周邊吃飯需到3公里外，后續非凡国际會整理餐飲指引，早餐過于簡單、葷菜少，以及現場包餃子是為中午準備的情況，也會反饋給餐飲團隊優化。后續非凡国际會努力改進這些細節，盼著您下次再來有更周全的體驗，衷心祝您往后出行少些不便，多些順心，走到哪都能遇著舒心事兒！
尊敬的客人您好！特別感謝您坦誠分享入住體驗，您的反饋對非凡国际精準改進很重要。工作人員熱情用心，及時幫您將雙床換成大床以滿足孩子需求，這份貼心服務能讓您滿意非凡国际很欣慰，也會繼續保持；不過這次有讓您失望的地方非凡国际深感抱歉——國慶下雨潮濕導致地毯有霉味，后續會立刻加強房間通風除濕與地毯清潔，而馬桶、沙發陳舊、桌面衛生不到位及吹風機老舊的問題，也暴露了非凡国际的維護漏洞，非凡国际會馬上排查更新以匹配酒店定位。雖有遺憾，但非凡国际真心希望后續改進后，您能再給非凡国际一次證明的機會，衷心祝您生活順意！
Dear guest, thank you for choosing to stay at Qingdao Haitian Shiyuan Hotel and sharing your valuable feedback. We have carefully noted your comments regarding the breakfast buffet and room conditions, and we sincerely apologize for any shortcomings. Our service team is committed to enhancing the guest experience through continuous refinement of services and facilities, aiming to provide a more satisfactory stay. Your input is vital for our progress, and we look forward to demonstrating improvements upon your next visit. Wishing you all the best and a pleasant life!
Dear Guest, Thank you so much for sharing your detailed stay experience with us! We’re thrilled to hear that you found the room spacious and quiet, and that our service met your expectations—we’re also glad you enjoyed our on-site restaurant, with its great value, delicious food, and generous portions. It’s wonderful to know that our convenient location near Laoshan made your next-day trip easier too. We sincerely apologize for the inconvenience caused by the lack of nearby restaurants and amenities, as well as the disappointment of finding the Auto Museum closed on Monday (its weekly day off). Moving forward, we will compile information about nearby dining options and convenience stores to share with our guests, and we will also proactively inform visitors about the operating hours of nearby attractions in advance. We look forward to welcoming you back again soon. Wishing you a wonderful day!
尊敬的客人您好！非常感謝您如此細致的好評！很高興您能感受到房間的干凈整潔、設施的齊全便捷 —— 無論是房間里的冰箱，還是樓下的游泳池、健身房，以及豐盛的早餐，都是非凡国际希望為您提供的舒適體驗；周邊安靜無噪音的環境，也能讓您更好地放松休憩。特別感謝您對客戶經理 April 小馬貼心服務的認可，非凡国际會第一時間把這份表揚轉達給她，也很開心她為您安排的房間能讓您滿意。非凡国际會繼續堅守這份品質，隨時歡迎您的再次光臨，祝您生活愉快！
尊敬的客人您好！感謝您的細致反饋！特別認可您對前廳部 April 馬的肯定，她關注賓客需求、積極解決問題的態度非常出色，非凡国际會第一時間轉達您的感謝與表揚，并鼓勵團隊以她為榜樣。關于設施，非凡国际清楚雖配套齊全但因年份略久需提升；衛生方面您指出的細節抹塵問題，非凡国际深表歉意，已立即反饋保潔團隊加強管理。再次感謝您的坦誠建議，期待下次為您提供更完善的體驗，祝您一切順利！
尊敬的客人您好！非常感謝您特意為活動選擇非凡国际世園酒店，并分享細致的入住體驗！前臺小李Lumi小姐姐全程微笑協助您搬運行李、整理行李，還為您送上入住水果，這份貼心服務能獲得您“服務滿分”的認可，非凡国际由衷開心，會第一時間將您的感謝轉達給她；同時也很欣慰，即便酒店風格偏老派，但其優質的吃住體驗、便捷的取電卡供電設計，以及周邊優美的嶗山風景，都為您的入住增添了舒心感。您因活動而來的選擇非凡国际格外珍視，未來會繼續堅守品質、優化細節，衷心期待您的再次光臨，祝您生活順遂，旅途愉快！
Dear Guest, Thank you so much for sharing your stay experience with us! We’re really delighted that you and your family had a great time during your visit. We truly appreciate your feedback on the breakfast—we apologize that it didn’t live up to your expectations. Our team will promptly look into ways to improve the breakfast options, quality, and service to make it better for all our guests. We look forward to welcoming you and your family back again soon. Wishing you all the best!
尊敬的客人您好！特別感謝您和孩子選擇海天世園酒店，更感謝這份五星好評帶來的溫暖！知道免費升級讓您滿意，酒店完善的設施、周到的服務和豐盛的早餐，能為孩子參加“李寧杯”的行程添一份放松，非凡国际打心底里高興——畢竟帶孩子參賽難免忙碌，能讓您在這里歇腳時倍感舒心，正是非凡国际的心愿。期待孩子比賽順利，也盼著下次還能為您和孩子服務，祝您們一切順意，生活愉快！
Dear Guest,We are truly sorry to hear about the unpleasant experience you had during your stay, as every guest, regardless of their background, is equally valued at our hotel, and respecting all visitors is a core principle of our service. We take your feedback very seriously—from the rude behavior of the check-in staff, the lack of assistance with luggage, the inconvenience caused by the room lights and insufficient towels, to the issues with breakfast and the unpleasant interactions you encountered. It is unacceptable that you felt disrespected, and we sincerely apologize for making you feel this way. We will immediately conduct comprehensive training for our staff to strengthen their service awareness, communication skills, and ability to handle guest needs with patience and professionalism, while also reviewing and improving our room amenities and breakfast services to ensure they meet the expectations we advertise. We were particularly glad to hear that you enjoyed the gym, as we’ve worked hard to equip it with everything guests might need, and that the pool brought you joy—these are details we take pride in, and your appreciation means a lot to us. The fact that you, as a long-time member of trip.com, left feeling let down is particularly regrettable, and we hope you can give us another chance to show you the standard of service we strive to provide.Sincerely,